María Ayón
Senior Delivery and After Sales Operations Manager
Salaire / Taux journalier
Paris, France
Freelance, ouvert au CDI
Expertises
Langues
À propos
Introduction
Operations management expert with 7+ years scaling teams and processes across hospitality, tourism, and e-commerce. Proven track record boosting API success rates to 95% and customer satisfaction to 99% while leading 6 international teams. Specialized in Lean methodologies, process automation, and driving operational excellence for growing companies.
Expérience de travail
Worldia
sept. 2022 - Présent
4 ans 2 mois
Paris, France
Delivery and After Sales Operations Manager
sept. 2025 - Présent
1 an 2 mois
Paris, France
Delivery Operations Manager
sept. 2022 - oct. 2025
3 ans 2 mois
Paris, France
- Work alongside the Co-founder/COO and VP of Operations to translate company strategy into scalable operational frameworks, driving excellence across all customer-facing teams. - Supervise and mentor six teams managing bookings, modifications, and cancellations across Europe, US, and Canada, fostering alignment with strategic objectives and a culture of accountability. - Lead the implementation of Lean principles across all teams to reduce lead times, increase productivity, enhance employee engagement, and instill a continuous improvement mindset. - Drive initiatives that improved API success rates from 80% to 95% through collaboration with suppliers, technical teams, and cross-functional partners, enhancing system reliability and customer experience. - Elevated customer support quality from 91% to 99% and achieved 95% first-contact resolution by implementing targeted solutions, conducting root-cause analysis, and streamlining workflows to reduce errors and maximize team efficiency. - Design and implement scalable processes and automations to strengthen productivity, system stability, and consistent delivery of value to clients.
Business Development Representative
Questo
mai 2021 - août 2022
1 an 4 mois
Paris, France
- Identified and explored new markets, including educational sectors, museums, and schools in Europe and the United States. - Managed client onboarding and commercial relationships with tour operators in Europe and the United States, for virtual tour development and integration into their activity offerings. - Built partnerships with OTAs globally to offer a diverse catalog of virtual tours, driving business expansion.
Operations Manager
Ayah Brands
juil. 2018 - mai 2021
2 ans 11 mois
Miami, Floride, États-Unis
- Managed client onboarding and prepared brand launches across multiple retail platforms, coordinating inventory, image, and content with retailers. - Oversaw daily order processing, logistics, and payment coordination with both retailers and clients. - Designed and implemented operational processes for order reception, dispatch, and tracking.
Assistant Hotel Manager
Hotel Las Palmeras
juil. 2016 - déc. 2017
1 an 6 mois
Îles du Maïs, Nicaragua
- Managed a team of 10 staff members, including training, scheduling, and payment administration. - Oversaw hotel operations, including reservations, room distribution with suppliers, and promotion planning to maximize revenue. - Supervised front office activities, customer relations, check-in/out processes, and emergency assistance
Partnerships Manager
TEDxManagua
mai 2014 - déc. 2016
2 ans 8 mois
Managua, Nicaragua
- Collaborated on creating the sponsorship plan, and securing sponsorship with private companies and government entities. - Managed budget distribution, material procurement, service contracts, and overall event logistics, including travel arrangements for speakers. - Handled post-event payments with the accounting team and finalized event financial reporting.
Formation
Paris School of Business
Master of Science - MS
2019 - 2020
2 ans
Universidad Americana (UAM)
Postgraduate Degree
2016 - 2016
1 an
Universidad Americana (UAM)
Bachelor's degree
2012 - 2016
5 ans
Licences et certifications
Lean Certification
Délivré le : déc. 2023
Leadership and Management
Délivré le : janv. 2023