María del Mar Sánchez Bernal
Social Media Customer Service Team Lead
Salary / Daily rate
Tallinn, Estonia
Freelance
Skills
Languages
About me
Intro
Social Media Team Lead with 6+ years combining customer experience management and creative content creation. Led teams at fintech companies while founding my own lifestyle brand, managing everything from social campaigns to analytics. Expert in social media strategy, team leadership, and creative direction with proven results in brand building and customer engagement.
Work experience
Wise
Mar 2022 - Present
4 years 8 months
Tallinn, Estonia
Social Media CS Team Lead
Jun 2024 - Present
2 years 5 months
Tallinn, Estonia
Customer Reviews Specialist
Mar 2022 - Jul 2024
2 years 5 months
Tallinn, Estonia
Skills: Customer Service · Analytical Skills · Communication
Founder
Hele Sicarú
Sep 2021 - May 2023
1 year 9 months
Ämari, 76102 Harju County, Estonia
In October 2021 I launched a lifestyle boutique. Among the many tasks I undertook, the one that I enjoyed the most, was that of content creation for social media platforms. • Designed brand image, and products. • Created the website and tracked analytics • Campaign planning for two seasonal releases and social media management. • Directed and participated in photoshoots and local events • Content for a variety of social media platforms
Veriff
Feb 2019 - Aug 2021
2 years 7 months
Quality Assurance Team Lead
Mar 2021 - Aug 2021
6 months
In March 2021 I moved forward to becoming lead of the QA team. As such, I managed a group of 5 persons and worked hand in hand with the product department to improve our services even more. •Developed biweekly metrics report for all company departments to understand the quality of the services we provide. •Managed a team; performed hiring rounds; remained in constant communication cross-company; approach things solution-oriented.
Quality Assurance Specialist
Sep 2020 - Mar 2021
7 months
Tallinn, Estonia
I worked part-time at Veriff for a year and a half, developing my skills in teamwork, conflict resolution, and decision making. In September 2019 I also became part of the verification metrics team, demonstrating my ability to combine creative thinking with analytical skills, this led to me joining the quality team in September 2020. On the other hand, being at Veriff has allowed me to understand the everchanging nature of a startup, enhancing my adaptability towards different scenarios, and motivating me to improve and work for better outcomes.
Verification Specialist
Feb 2019 - Aug 2020
1 year 7 months
Ämari, 76102 Harju County, Estonia
Skills: Communication
Graphic Designer
Techshare
Oct 2016 - May 2018
1 year 8 months
Mexico City, CDMX, Mexico
During the two years that I worked at Techshare I was introduced to better practices of human resources, as I deepen myself in conceptualizing and designing the visuals for their HR digital courses. Moreover, working with a small company helped me understand the importance of tasks and time management, as well as individual and teamwork. • Designed corporate graphics for events, • Created graphics for online courses using Adobe Illustrator, Photoshop and Captivate • Video editing • Developed social media content
Video Editor
Eliot channelFreelance
Mar 2017 - May 2017
3 months
Mexico City, CDMX, Mexico
One of the side-projects I undertook during the first trimester of 2017 was the production of the first YouTube music reality show in Mexico, Cover Story. Working with Eliot Channel gave me an insight into how social media operates, and how influencers work in Mexico. In addition to this, I polished my skills in video production, editing and motion graphics.
Education
Tallinn University
Master's degree
2018 - 2020
2 years 1 month
Rīgas Tehniskā universitāte (Riga Technical University)
International Business
2015 - 2016
1 year 1 month
Tecnológico de Monterrey
Bachelor’s Degree
2011 - 2016
5 years 1 month