Maria Jalwan

- Implementing and optimizing new processes to enhance internal efficiency - Organizing internal events and coordinating cross-functional teams - Managing operations: contracts, regulatory compliance, invoicing, accounting, and recruitment processes

- Organizing professional events: conferences, workshops, team-building activities - Managing internal & external communication: ensuring consistency and multi-channel engagement - Coordinating logistics & business travel: transportation, meetings, and accommodations

- Responsible for the high-end client portfolio: regular contact with clients, follow-up of needs and offers' proposal - Management of concierge services related to rail, air and ground transportation for the customers of 3 Business Units - Elaboration of tailor-made trips, concierge missions, and events for luxury accounts (actors, sportsmen, businessman/woman...)

- In charge of customers checkin/check out as well as reviews and claims - Understand the functioning of the F&B ( wine, mixology and barista ) - Selling hotels products on different channels (updating availability online, upsales..)

Green Destinations is a non-profit foundation for sustainable tourism, leading a global partnership of expert organisations, companies, and academic institutions. Responsibilities include: • Developed the new Good Travel Guide WordPress site; tested and deployed site updates. • Proofread, re-structure and edit articles by content writers. • Worked on the organization of ITB Berlin

• Managed marketing and advertising campaigns, to sell tours and outdoor excursions offered by the hostel • Worked on the social media optimization • Organized daily & weekly activities for ~30 hostel guests • Organized yoga and meditation retreats for traveler groups

• Assisted to therapy & treatment counselling sessions geared towards children and adolescents • Conducted psychological assessments and evaluations of Autism and ADHD in children and adolescents

• Worked on the company’s shift to an agile organization and learned about the adaptation processes • Assisted the talent acquisition specialist during the interviewing process