Maria Ragel Daiz
Customer Support Specialist
Salary / Daily rate
Ajman - United Arab Emirates
Freelance, open to permanent contract
Languages
About me
Intro
Customer Support specialist with 12+ years of admin experience and healthcare operations expertise. Proven track record managing HIPAA-compliant patient referrals for U.S. healthcare providers and delivering exceptional remote customer service. Offering reliable virtual assistance and administrative solutions with a focus on accuracy and client satisfaction.
Work experience
Freelance Customer Service
Self employed
Mar 2019 - Present
7 years 8 months
Dumaguete City, Negros Oriental, Philippines
Referral Coordinator
Total Primary Care
Sep 2019 - Mar 2025
5 years 7 months
Texas, United States · Remote
• Managed patient referrals and documents for U.S. healthcare providers • Scheduled appointments and verified insurance remotely • Maintained HIPAA compliance and clear communication with patients and doctors
Customer Service Representative
Accenture
Mar 2017 - Mar 2019
2 years 1 month
Education
University of Santo Tomas
Bachelor of Science - BS
1992 - 1996
4 years 1 month