Maria Tikmanidi

IT Service Manager (Platform Governance & Delivery)

1 recommendation

Salary / Daily rate

1 person recommend

Brussels, Belgium

Freelance, open to permanent contract

Can come onsite

Skills

Change ManagementTesting & QA

Languages

English

Recommended by

Claudia Pani

HearstLab

HearstLab Scout

Recommended on 17 january 2011

About me

Intro

Strategic IT Service Manager (Platform Governance & Delivery) with 20+ years coordinating large-scale, multi-stakeholder programmes and the past years specifically leading platform rollout, release governance, UAT orchestration, and service transition across the European Commission. I specialise in translating policy objectives and operational needs into functional requirements, onboarding frameworks, and controlled release cycles, ensuring platforms are adopted, stable, and aligned with institutional priorities. Known for calm leadership, clear decision facilitation, and the ability to steer stakeholders, contractors, and governance structures in complex environments.

Links

Work experience

Coordinator-Digital Governance & Stakeholder Strategy

European Commission-Global Gateway Platform

Feb 2024 - May 2025

1 year 4 months

Brussels Metropolitan Area

Coordinating stakeholder engagement and requirement alignment for the Platform’s governance and adoption. Managing issue-resolution and user feedback loops to improve clarity, trust, and implementation consistency. Supporting change management, user group coordination, and communication inputs to facilitate platform uptake. Contributing to business process harmonisation to improve efficiency and contract/operational coherence across services. Focus: Digital governance • Policy implementation • Cross-service coordination • Change management

Senior Business Manager

European Commission

Apr 2022 - Jul 2023

1 year 4 months

Brussels Metropolitan Area

Advised on financial and contractual workflows to align system design with regulatory and audit requirements. Co-drafted business requirements and validated contracting procedures within OPSYS governance. Contributed to corporate Business Process Modelling alongside multiple DGs to support convergence and operational clarity. Coordinated the development and integration of standardised legal templates to reinforce procedural consistency. Focus: Contract governance • Procurement frameworks • Business process design • Inter-DG coordination

Senior Programme & Governance Manager-PANORAMED INTERREG MED

REGION OF CRETE

Feb 2018 - Jul 2022

4 years 6 months

Heraklion, Greece

Coordinated governance cooperation across 12 Mediterranean countries on blue economy, territorial development, and resilience. Facilitated intergovernmental dialogue and aligned diverse institutional actors around shared strategic objectives. Contributed to the PANORAMED Governance Study, adopted as a reference framework for Mediterranean cooperation programming. Led coordination of expert groups and policy working sessions, translating regional priorities into shared governance recommendations. Focus: Multi-country policy coordination • Regional diplomacy • Programme governance

Senior Programme Governance Coordinator

Sep 2005 - Oct 2018

13 years 2 months

Greece, NY 14626, USA

Worked across multiple EU-funded cooperation frameworks (Interreg Greece–Italy, Interreg Greece–Cyprus, MED ENPI, MED ENI, and Horizon-related governance activities), coordinating cooperation structures between regional administrations, Managing Authorities, and EU-level actors. Key Contributions • Represented the Region of Crete in the Conference of Peripheral Maritime Regions (CPMR) (2005–2009), contributing to policy dialogue on insularity, territorial cohesion, coastal resilience, and governance priorities in the Mediterranean. • Guided beneficiaries and public authorities on eligibility, documentation standards, audit preparedness, and contracting rules. • Coordinated programme reporting, monitoring, and governance alignment with national and EU-level structures. • Facilitated harmonisation of procedures and shared planning approaches across cross-border partnerships. **Focus:** Programme governance • Cross-border cooperation • Eligibility & audit control • Beneficiary & authority coordination • Territorial cohesion policy


Education

University of Warwick

International Political Economy, European Integration/Economics/Stability Pact etc

Grade: MA with Distinction

SOAS University of London

Master of Science - MS in Public Administration and Management, Public Administration, Programme and project management and evaluation, policy evaluation.

Nottingham Trent University

International Relations and European Studies, Political Science and Government& Macroeconomics

Grade: First Class BA Hnrs in International Relations and European Studies


Licenses & certifications

Prince 2 Agile Practioner certification for Agile Project Management

Issued: Dec 2025

Certified by PeopleCert

AI Product Management: Enterprise Product Management Fundamentals

Issued: Nov 2025

Certified by Microsoft

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