Marie Hernigou
Senior Business Transformation Director
3 recommendations
Salary / Daily rate
3 people recommend
Paris, France
Freelance
Can come onsite
Skills
Languages
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About me
Intro
Business Transformation Director with 20+ years driving digital transformation and ICT programs. Led €18M P&L operations, managed 60+ teams, and delivered complex telecom infrastructure projects. Specialized in program management, process optimization, and strategic business transformation for enterprise clients.
Work experience
Build and optimize TCO for Smarteo service
La Poste NumériqueFreelance
Oct 2025 - Present
1 year 1 month
92130 Issy-les-Moulineaux, France
Company Owner
MAIHA
Jan 2025 - Present
1 year 10 months
"MAke It HAppen" Consulting company for Transformation Program Management in ICT & Digital areas
Program Manager
Kardham DigitalFreelance
Feb 2025 - Jul 2025
6 months
Smart building software project management with major account customers
France Business Transformation Director
American Tower
Mar 2023 - Aug 2024
1 year 6 months
Paris, France
Transformation Program Management, Business Process Management, Product Owner, Data Governance & Intelligence for France Benchmark and standardization within the European division
Head of B2B ICT Services Delivery
Bouygues Telecom Entreprises
Oct 2020 - Mar 2023
2 years 6 months
Paris, France
Accountable for delivery of Integration projects towards our B2B customers with the direct management of 60 ETPs Responsible for P&L of the services (including external partners, hardware & software buying/reselling) - revenue: 18M€ Technical expertise to define complex solutions, delivery of POC and turn keys project, lauch of new services, operational efficiency management (data analysis, partnership contracts, sales administration) Technologies : Fixed Voice, Data (WAN, SD-WAN, LAN/Wifi), Mobility, Cybersecurity
Bouygues Telecom
Aug 2008 - Oct 2020
12 years 3 months
Fiber B2C operations Transformation Program Director / Subsidiary set-up
Feb 2018 - Oct 2020
2 years 9 months
► Program Management to set up a new subsidiary company for B2C customers' Fiber connection and maintenance. The program included the definition and implementation of company strategy, hiring/training processes, technical/IT processes, and the monitoring of the delivery quality ► Participation of strategic studies (eg. "Asterix" fiber project operating model) ► RFQ for customer home fiber connection material (xxM€ TCO on 3y) and IT field service platform ► Process improvement, Project management and IT product owner to improve our global B2C Customer Fiber Experience
Head of Broadband Access operational engineering
May 2015 - Jan 2018
2 years 9 months
Team of 9 engineers (direct reports) + 16 contractors At Technical Department, I am in charge of delivering methods for xDSL & FTTH access networks ► capacity planning (DSLAM, OLT, IP access) ► performance methods and tools to guarantee customer Quality of Service ► deployment methods for a new optical fiber network for FTTx ► RFQ for FTTx material
Head of Core Network & Service Projects team
May 2010 - May 2015
5 years 1 month
Team of 8 project managers (direct reports) + contractors Portfolio of large-scope and high-complexity projects At Technical Department, I was in charge of delivering roadmap, technical business cases, bids and operational roll-out for new customer services, in direct relationship with the Marketing Department: ► communication services (HD Voice, voicemail, conditional call routing) ► data monetization - Policy Charging Rule Function, Active Mediation, LTE Evolved Packed Core ► wholesale engineering support Developed high team motivation and agility to meet project goals within tight deadlines
IP Network Project Manager
Aug 2008 - May 2010
1 year 10 months
Project Manager for IP network roll-out : 3G backbone evolution, new data center infrastructure and IS infrastructure for new office buildings. My responsibility goes from bid management to operation management.
Alcatel-Lucent
Jan 2007 - Jul 2008
1 year 7 months
Technical Program Manager for Bouygues Telecom 3G
May 2007 - Jul 2008
1 year 3 months
Project management of 3G radio validation and roll-out for our customer Bouygues Telecom
UMTS Access Serviceability
Jan 2007 - May 2007
5 months
Nortel
Sep 2000 - Dec 2006
6 years 4 months
UMTS/GSM Access Serviceability Prime
Mar 2006 - Dec 2006
10 months
Operational prime (Engineering, Integration, Installation, Support) for new product and software introduction ► Definition of operational requirements for product evolution ► Impact assessment & risk management
UTRAN engineer
Oct 2002 - Mar 2006
3 years 6 months
Readiness management for UTRAN network configuration ► Definition of UTRAN Configuration process for field activities ► Technical support to world-wide engineering teams (US, Asia…) ► Definition of new requirements for R&D roadmap Audit for UTRAN network ► Development of a tool to analyze feature activation and parameter tuning ► Definition of audit services to be sold to customers
UMTS Core Network Product Engineer
Sep 2000 - Oct 2002
2 years 2 months
In charge of global engineering on UMTS SGSN and MGW, my role consisted of complementing the products developped by R&D with rules, tools and processes to make them deployable in the customer networks ► Word-wide engineering support : hardware, software, capacity, features and product configuration
Education
ESSEC Executive Education
Women Board Ready
2024 - 2024
8 months
Mannheim Business School
Executive MBA
2019 - 2021
2 years 1 month
ESSEC Executive Education
Executive MBA
2019 - 2021
2 years 1 month
Télécom SudParis
Engineer
1997 - 2000
3 years 1 month
Licenses & certifications
PMP
Issued: Oct 2008
Portfolio
