Marie-Ange Twambaze

• Analyzed business needs for treasury and payment solutions and authored functional specifications. • Participated in UAT, supplier workshops, and deployment phases. • Managed production support, resolved incidents, and improved operational processes. • Collaborated with IT and operations teams to streamline cash management tools in Agile

- Led end-to-end migration projects for major corporate clients transitioning to the bank’s new Cash Management digital platform. - Tracked and analyzed financial transaction flows, including domestic and cross-border payments, treasury operations, and collections. - Analyzed payment message formats including SWIFT MT940/MT942, MT101/MT104, as well as ISO 20022 XML files. - Tested SDD/SCT payment files in CFONB, SWIFT, and XML formats to ensure accuracy of payment processing and system interoperability. - Coordinated Agile delivery, including roadmap planning, sprint monitoring, prioritization, and risk/issue management. - Gathered and analyzed business requirements, performed gap analysis, and translated client needs into clear functional and technical specifications. - Managed and executed UAT cycles, prepared test scripts, validated defects, and ensured deliverables met business expectations. - Produced process documentation, workflows, and knowledge-transfer materials to support operational readiness. - Post-migration: Monitored platform stability, coordinated incident resolution with IT and Product teams, and established governance and reporting procedures.

Cash Management Application – Société Générale • Managed professional client satisfaction across multiple regions (Singapore, Hong Kong, New York, Europe, Africa) in the use of the Sogecash Web cash management platform. • Monitored and analyzed financial transaction flows including domestic, cross-border payments, treasury operations, and collections. • Conducted detailed analysis of SWIFT messages (MT940/MT942, MT101/MT104, XML ISO 20022). • Performed testing of payment files (SDD/SCT) in CFONB, SWIFT, and XML formats. • Prepared documentation and materials for steering committees (ITIM, Operations, IT incidents, production releases). • Led deployment of security devices such as Secure Access and 3SKey. • Delivered training sessions for Société Générale partners. • Supported the launch of the GTB (Global Transaction Banking) project.

• Supported the EMEA sales team by streamlining client relationship management and ensuring efficient coordination between sales, logistics, and customer service. • Assisted in preparing commercial proposals, tracking orders, and resolving client inquiries to maintain strong customer satisfaction. • Collaborated with internal stakeholders across Europe, the Middle East, and Africa to optimize sales operations and improve communication flow. • Contributed to data accuracy and reporting within CRM tools, supporting strategic decision-making and business development initiatives.

• Managed a portfolio of Filovent clients, building strong and lasting customer relationships. • Analyzed client needs to provide tailored advice and propose complementary services. • Handled client disputes and ensured effective follow-up on claims and issues. • Maintained daily communication with shipowners (B2B relations) to coordinate bookings and service delivery.

Bluelink AirFrance •Utiliser les logiciels AirFrance (Fenix), traiter les réclamations de vol •Contacter les clients John Paul et mettre à jour la base de données (SRM8)

Une équipe de 5 personnes en HostelŸ • Travailler à la réception de l’auberge, gestion du financement, faire les courses, gestion de conflits. • Utilisation des logiciels allemands, collaboration avec la banque, gestion de la caisse. caisse

- Donner des cours aux enfants, faire des jeux, les raccompagner chez eux - Organisation d’un spectacle pour les parents

- Acceuil des clients - Gestion de la caisse