Marie-Anne Bique

Grâce à mon expérience trilingue et internationale, je propose des services d’assistante numérique à forte valeur ajoutée administrative, commerciale et IT, pour une clientèle située en France, en Europe et à l’international. Ma maîtrise des environnements digitaux et mon adaptabilité culturelle me permettent d’accompagner efficacement des PME, start-up, ou clients individuels sur leurs projets multilingues.

Efficiently handled and managed all incoming calls, ensuring client needs are addressed promptly. Efficiently managed all incoming client calls. Swiftly identified potential buyers through case analysis. Utilized online channels to connect with buyers. Engaged buyers via email, calls, and video meetings. Proposing, advising products, follow-up on contract validations. Advised and closed deals through multi-channel contact.

Spearheaded lead generation and prospecting by identifying potential buyers through online listings, social media, referrals, and partnerships, utilizing digital marketing strategies for effective lead attraction. Conducted market analysis and developed strategy by researching current trends, pricing dynamics, and competitor activities to craft tailored sales strategies for remote selling, leveraging data insights. Delivered exceptional customer service by offering guidance and support throughout the buying process, from initial inquiry to post-sale assistance. Monitored performance tracking and reporting by evaluating sales metrics and KPIs to assess the effectiveness of remote selling strategies, generating reports, and analyzing data to identify improvement areas and optimize sales performance.

Deliver personalized customer service and expert advice for each family situation in social housing. Advise families on housing options, aligning with budget constraints. Manage applications, ensuring efficient need assessments and follow-ups. Foster tenant relations, enhancing customer satisfaction and retention.

Delivered exceptional customer service by providing detailed information on available tickets, pricing, seating options, and event details to assist clients in selecting the most suitable ticket. Delivered expert ticket advice, enhancing client satisfaction and sales. Managed reservations, optimizing booking accuracy and availability. Promoted offers, increasing customer engagement and purchase rates.

Coordinate real estate transactions from listing to closing, ensuring seamless operations. Manage property listings, marketing materials, and databases for optimal sales performance. Provide administrative support to sales teams with contract preparation, documentation, and client follow-ups. Act as a liaison between real estate agents, clients, and external stakeholders. Monitor market trends to deliver sales reports and analysis. Handle customer inquiries to maintain high client satisfaction levels. Organize meetings, property visits, and sales events efficiently. Ensure compliance with legal and regulatory requirements in real estate transactions.