Marine Saffar

I setup the customer support department for EMEA out of the London office : hiring and training people. I also started our first knowledge base repository and created all the templates to answer frequent customer enquiries. I provided second-line on onsite support for our biggest customers.

Helping the Tech Rocks Newsletter Group

- Recruiting tech teams - Technical Due Diligence - Helping companies leverage technology to drive value creation, operational efficiency, and growth - Collaborating with management teams to assess, optimize, and implement technology strategies, focusing on areas such as digital transformation, IT infrastructure, cybersecurity, software systems, and data analytics. - Identifying technology risks and opportunities, ensuring investments align with value creation plans. - Bridging the gap between business and technology to achieve scalable and sustainable performance improvements.

Developing the Technology Practice for Pachamama

Lengow is the data automation tool for merchants to publish their products on digital marketing channels and marketplaces. Combined with Netrivals, our price monitoring and dynamic pricing solution, Lengow is the most powerful SaaS solution to distribute your products on multiple channels. - Managing the product, technical and customer support teams - Driving our roadmap - Overseeing the technical infrastructure and architecture - Collaborating with the other C-levels to define company strategy At Lengow, I drove the migration to AWS for our main products and GCP for data (BigQuery) We divided the number of support tickets by two We changed from one release per week to 5 per day on average with feature flags by setting up an efficient CI / CD (using GitHub Actions and ArgoCD) We delivered value to our customers and gained 99% customer satisfaction and a 20 points NPS increase.

With Skilleos, start learning new skills you’ve always wanted to learn! Managing the product and technical teams (until the arrival of our CPO). Developing the roadmap for our eLearning platform. Built on Symfony, Vue.js, Nuxt.js and Flutter. Also managing our data and customer success teams.

Cafeyn (ex-LeKiosk) is the best digital newsstand on the market. It gives you access to more than 2000 magazines and newspapers on any PC, Mac, smartphone or tablet 24/24 and 7/7. Through our partnership with over 450 editing houses in France, UK and Italy, Cafeyn is redefining the publishing world to facilitate an open and interactive world. I implemented agile across the whole company : product, UX and technical teams work together to build the best applications out there (4,7/5 on App Store). We developed a real-time digital publishing system to automate the transformation of PDF files provided by publishers. My domains of expertise are continuous integration, TDD, DDD, Docker, Devops :)

Managing the 90-strong off-shore technical production center for digital eco-systems. Defining technical operations with all the network's agencies. Managing all our technical partners, defining global strategic partnerships. Supporting CEOs in new business for all our agencies. Recruiting, managing, evaluating all technical resources. Defining technical architecture and preferred technologies (front-end, backend, mobile and tablets applications, connected objects..) Developed the worldwide multi-brand CRM programme for P&G.

Account and project management for major clients, technical consultancy for major clients including SFR, Radio France, INSERM and Hilton. Managed the front-end and backend teams.

As a technical consultant in AGENCY.COM London, I deployed the first ever website for The Guardian, then worked on the Economist, Channel 4 and the British Airways account. I also deployed the first ever interactive TV for cable and satellite operators (Sky). I then moved to Paris to manage the technical team and the project management team on internet, mobile and interactive TV projects.

I setup the Customer Support department for EMEA out of our London office, hiring and training people and setting up and documenting our processes. I provided professional services for BroadVision's major clients : Virgin, Siemens, Banco Santander, UBS, Blackwell's, Electrocomponents.

Selecting text laws to publish on CDROMs for the legal profession for Computer Law Services (bought by the FT)