Mariza Scerri
General Manager
Salary / Daily rate
Limassol, Cyprus
Freelance
Can come onsite
Skills
Languages
About me
Intro
Versatile operations manager with 14+ years driving customer success across iGaming, fitness, and retail sectors. Expert in team training, regulatory compliance, and strategic customer engagement with proven track record in performance optimization. Ready to streamline your operations and boost customer satisfaction through data-driven solutions.
Work experience
General Manager
DVixen Power Zone
Mar 2023 - Present
3 years 8 months
Cyprus · On-site
Managing a boutique gym in the heart of Limassol.
Greentube Malta
Jun 2020 - Mar 2023
2 years 10 months
Customer Support Trainer
Nov 2021 - Mar 2023
1 year 5 months
Skills: Spoken English · Performance Reviews · Analytical Skills · Regulatory Requirements · Key Performance Indicators · Attention to Detail · iGaming · Customer Service Representatives · Tutoring · Teamwork · Teaching · Strategic Thinking · Data Integrity · English · Customer Engagement · Gaming · Presentation Skills · Regulatory Compliance · Phone Etiquette · Contact Centers · Workload Prioritization · Troubleshooting · Training · Presentations · Training and Development (HR) · Skilled Multi-tasker · Technical Support · Negotiation · KYC Verification · Customer Relationship Management (CRM) · Customer Satisfaction · Laptops · Communication · Customer Support · Customer Experience · Problem Solving · Telecommunications · Jira · Client Services
UK Customer Service
Jun 2020 - Dec 2021
1 year 7 months
Birkirkara, Malta
Skills: Spoken English · Analytical Skills · Regulatory Requirements · Key Performance Indicators · iGaming · Customer Service Representatives · Teamwork · Teaching · Strategic Thinking · Data Integrity · English · Customer Engagement · Gaming · Regulatory Compliance · Phone Etiquette · Contact Centers · Troubleshooting · Training · Skilled Multi-tasker · Technical Support · Negotiation · KYC Verification · Customer Relationship Management (CRM) · Customer Satisfaction · Laptops · Communication · Customer Support · Customer Experience · Problem Solving · Telecommunications · Jira · Client Services
Brand Manager & Educator
PBL Ltd
Jun 2019 - May 2020
1 year
88000 Mostar, Bosnia and Herzegovina
First point of contact for our clients. I visit them take in help in answering their questions or solve any issue they might have. I am the sale rep, the face of the brand, so I also do the launching of new products, training of new clients on the brand & current clients on new products. Stock managing, direct contact with mother company and forward any queries regarding their brand , placing international orders and also visit the mother company for any distributor meetings or yearly launches from their end.
Workshop Administrator
SG Solutions Limited
Nov 2012 - Jul 2019
6 years 9 months
Here I used to handle the day to day customers that would come in with issues on their equipment. I issued out job cards, taking in a full detailed report of the issue is. I would also issue out invoices, take payments. Being the administrator of a workshop, part of my duties would be to issue out reports as requested by the Service Manager, help with filing and sorting of paper work, made sure all supplies where available, ordered stock when necessary and made monthly stock takes.
Just
Financial Services
Jan 2010 - Dec 2012
3 years
71140 Maltat, France
Contact centre environment. Helping customers with their queries over the phone. Identifying their needs and building a good rapport with the our client.