Mark Amir Ibrahim

Built and supported monitoring and observability for internal applications hosted on Kubernetes clusters. • Built and maintained a Prometheus-based monitoring layer to improve visibility into application and infrastructure health. • Collaborated with development teams to define custom monitoring and alerting requirements per application. • Managed Prometheus exporters and alert rules through GitLab repositories and CI/CD pipelines. • Used direct Kubernetes cluster access for troubleshooting incidents and performance issues. • Provided Level 2 operational support focused on incident diagnosis and service restoration. • Developed automation scripts to reduce manual operational tasks.

Supported cloud and virtualized environments for French and international customers in a production context. • Operated and administered cloud platforms, including system, application, backup, and monitoring layers. • Handled incident and change management, ensuring service restoration and controlled platform changes. • Performed daily operational checks to maintain platform stability and service quality. • Worked directly with customer environments, supporting production workloads and operational continuity.