Marko Petričević
CRM and Promotion Specialist
Salary / Daily rate
Split, Croatia
Freelance, open to permanent contract
Languages
About me
Intro
CRM & promotion specialist with 4+ years in online gambling industry, specializing in campaign optimization and performance analytics. Expert in bonus tracking, BI analysis, and customer engagement tools with proven budget management skills. Ready to boost your marketing ROI through data-driven campaigns and precise performance tracking.
Work experience
Hattrick-PSK
Jan 2021 - Jul 2025
4 years 7 months
Dugopolje, Croatia
Crm & promotion specialist
Jan 2023 - Jul 2025
2 years 7 months
Dugopolje, Croatia
Configuring campaigns, bonuses, leaderboards and whole engagement tools Sportsbook and Casino bonus cost, tracking, preparing and after every month providing precise spending in comparison to the budget Sportsbook and Casino headline promotions – sportsbook and casino calendar, promotions BI analysis - monthly BRD toward them with regular updating approaches of analysis Result tracking - Daily, Weekly, MoM, YoY, pre-promo, promo, past promo period Meeting and regulars talk with providers about new games, features, results, and promotions
Senior Customer Support Agent
Jan 2021 - Jan 2023
2 years 1 month
Dugopolje, Croatia
Skills: Microsoft Office · Customer Success · Communication · Multitasking · Sports · Customer Satisfaction (CSAT) · Easily Adaptable · Business Relationship Management · Skilled Multi-tasker · Business-to-Business (B2B) · Web Testing · Croatian · Customer Service · Online Gambling · Microsoft PowerPoint · Key Performance Indicators · Relationship Building · Test Cases · Account Management · Teamwork · Microsoft Excel · Organization Skills · Acceptance Testing · Mobile Testing · Manual Testing · Content Management · Problem Solving · Customer Satisfaction · English · Customer Service Management · Customer Experience · Online Support · Customer Support · Defining Requirements · Test Planning · English as a Second Language (ESL) · Decision-Making · Customer Engagement
Restaurant Manager
Toto's
Mar 2013 - Dec 2019
6 years 10 months
Pakleni Otoci · On-site
Responsible for managing a restaurant with 40+ employees I was responsible for ordering all the necessary ingredients for the functioning of the restaurant (fresh fish, shellfish, shrimp, live lobsters), also responsible for arranging the menu and the wine list. responsible for orders of wine, champagne and all other drinks from producers or distributors training new workers and taking care of them (organizing transport, food and accommodation for workers) responsible for organizing group lunches/dinners, weddings or similar events (group or individual menu arrangements)
Education
Hotelijersko turistička škola
2009 - 2013
3 years 9 months