Marlon Velásquez

▪ Development and maintenance of web applications using Vue.js, Nuxt.js, Lit, Flexbox, Grid, SASS, Custom properties and Bootstrap. ▪ Implementation of responsive designs and application of the Atomic Design methodology to structure modular and scalable interfaces. ▪ Project management using monorepos to optimize code organization and maintenance, and development of reusable and documented components using Storybook.

▪ Layout and implementation of new features for the portal using SASS, Flexbox, Grid, Bootstrap, and HTML. ▪ Portal maintenance and bug fixing ▪ Worked within Scrum frameworks and utilized Jira for task management and Gitflow as a workflow

▪ Development of interactive and responsive user interfaces using Vue 2, Tailwind, Flexbox. ▪ Implementation of end-to-end (E2E) testing with Cypress to ensure code quality. ▪ Collaboration with development teams to address and resolve usability issues. ▪ Gitflow as a workflow and ClickUp for task management.

▪ tutorías y mentorías gratuitas para las personas que forman parte de la asociación

▪ Providing excellent support and assistance to the customers ▪ Responding enthusiastically and effectively to all the inquiries ▪ Designing, creating and maintaining the website

▪ Analysing and managing incoming emails quickly and efficiently ▪ Designing, creating and maintaining the website ▪ Reviewing and managing the information on the website

▪ Achievement of getting the website on the first page of Google using SEO skills ▪ Designing a strategy to build a solid relationship with the customers ▪ Processing all queries of the clients and the partners ▪ Web and graphic designing ▪ Online marketing (Google Add, Facebook, Twitter, Email Marketing) ▪ Maintaining and configuration of the website (Magento and Prestashop)

▪ Quality Control according to our Client policies (Vodafone) ▪ Being driven and positive, managing stress and completing multiple tasks simultaneously ▪ Taking an average of 40 phone calls per day, solving all the request with high standard and in a timely manner ▪ Answering any customer queries, following the processes and procedures of the company ▪ Working to reach 100% on all performance targets, such as quality, customer service ▪ and team goals ▪ Guiding costumers over the phone to set up their mobile phones and internet at home ▪ Processing all queries within manager guidelines and in the company system (Citrix, Avaya)

Development of participatory workshops with neighbours of the neighbourhood La Coma.