Maroot Zarger
Senior Product Manager | Digital Transformation
Salary / Daily rate
Dubai - United Arab Emirates
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
PMP-certified strategist with 15+ years driving digital transformation and product innovation across MENA markets. Led AI/ML initiatives, launched major eCommerce platforms, and managed multi-million dollar client portfolios at Aramex and Smollan. Expert in end-to-end product management, UX/UI design, and business intelligence solutions that accelerate growth.
Work experience
Regional Manager
Smollan
Sep 2018 - Present
8 years 2 months
Dubai - United Arab Emirates
Covering the below domains: • Digital Transformation • AI/ML Innovation/Analysis • IoT & AI • Product Management - UI/UX • Product Management - Figjam, Figma • Operational Analysis • Operations Excellence • Business Intelligence • Digital Marketing • Business Analysis • Account Management • Strategic Planning • Project Management • Process Improvement • Negotiations • Business Development • Customer Relationship Management • Service Delivery • Solutions Architect • Online Marketing • Technology Integration
Aramex
Aug 2007 - Aug 2018
11 years 1 month
Business Technology & Projects - Team Leader
Jun 2009 - Aug 2018
9 years 3 months
Strategize, plan, implement and manage tactical programmes and projects for the largest customers enabling them to integrate with aramex. Portfolio includes eCommerce solutions, web services, API’s and EDI. Facilitated launch of several largest online business portals in the middle east. Extensive experience in the following information technology domains: • Digital Transformation • Solutions Architect • Business Analysis • Strategic Planning • IT Agile Project Management • Process Improvement • Negotiations • Business Development • Customer Relationship Management • eCommerce Solutions • Service Delivery • Online Marketing • Training and Professional Development • Technology Integration (API, Magento, Shopify, Opencart and other eCommerce platforms
Customer Technology
Aug 2007 - Jul 2009
2 years
• Integration • eCommerce Solutions • Project Management • Technical Support • Customer Service
Customer Technology Integrator - Apprenticeship
FedEx Express
Feb 2007 - Jul 2007
6 months
Understanding Customer behavior towards Supply Chain Management and improving their efficiency by introducing them to Online Applications provided by FedEx. Providing support to FedEx Software Solution Clients. Development of an Online Project Management Tool. Reports on general FedEx operations and Customer Technology Department. Automating existing customers to FedEx Online Applications.
Mystery Shopper - Part Time
Retail Eyes
Jun 2005 - Jul 2007
2 years 2 months
Observe the level of service and write objective reports about their shopping experiences as a regular customer. Actions: Visiting customers or competitors location and evaluate their market standing thus highlighting their performance and promoting customer satisfaction. Projects: • Mystery shopping for the brands likes Damas, Athletes Foot, Book Plus, Hour Choice, Punani, ARY etc. • Mystery Shopping for the Banks like National Bank of Dubai, Mashreq Bank, Commercial Bank of Dubai, Emirates National Bank and many more. • Food Outlets like Starbucks, Subway, Chillies, The Tea Leaf and Coffee Bean, Pizza Hut etc.
Education
Birla Institute Of Technology and Science, Pilani Dubai
B.E (Hons)
Heriot-Watt University
MBA