Marwan Benfayed

Retail Store Supervisor

Salary / Daily rate

Tripoli, Libya

Freelance, open to permanent contract

Remote only

Skills

Customer CareProduct MarketingProduct OwnershipMeta AdsSales OpsBranding StrategyTikTok AdsConstant ContactCustomer SuccessVisual Identity

Languages

English (Native)Arabic (Native)

About me

Intro

Experienced retail professional and jewelry specialist with 7+ years in sales management and business operations. Part owner of successful clothing store with expertise in inventory management, staff training, and customer service excellence. Ready to help businesses optimize their retail operations and boost sales performance.

Links

Work experience

Jewelry Salesperson

Lujain benfayed jewellery

Feb 2025 - Present

1 year 9 months

Tripoli, Libya

Greeting customers as they enter the store and providing a welcoming environment. Assisting customers in finding specific items or helping them explore different jewelry options based on their preferences and budget. Providing information about jewelry materials, designs, and care instructions. Addressing customer questions and concerns, and resolving any issues that may arise. Offering recommendations and suggesting complementary or alternative jewelry pieces. Assisting with inventory control, including stocking shelves and maintaining accurate records of items. Keeping track of inventory levels and reporting any discrepancies.

Part Owner

Gala clothes shop

Jan 2024 - Present

2 years 10 months

Tripoli, Libya · Hybrid

Adding new products with detailed descriptions and high-quality images, organizing items into categories, and creating visually appealing displays to showcase the merchandise. Receiving, processing, and confirming customer orders accurately and efficiently. Coordinating with shipping providers, tracking shipments, and ensuring timely delivery of orders to customers. Creating engaging content, running social media campaigns, and interacting with followers. Keeping up with the latest fashion trends and incorporating them into the store's offerings.

Store Supervisor

Adam Kids Wear

Jan 2018 - Dec 2023

6 years

Tripoli, Libya

Manage transactions with customers using cash registers. Scan goods and ensure pricing is accurate. Issue receipts, refunds or change Resolve customer complaints, guide them and provide relevant information. Track transactions on balance sheets and report any discrepancies. Handle merchandise returns and exchanges. Hire, train, and oversee new staff.


Education

Holol Academy

BTECH High National diploma

2022 - 2024

2 years 3 months

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