Marwan Magdy

• Managed and scheduled content across various social media platforms • Actively engaged with the online community by promptly addressing inquiries, messages and comments • Monitored brand sentiment and mentions, effectively mitigating negative feedback to maintain a positive brand image. • Collaborated cross-functionally with marketing and sales teams to ensure cohesive messaging and brand consistency • Provided exceptional customer support by resolving technical issues and guiding users • Analyzed social media performance metrics, delivering actionable insights and detailed reports on a weekly and monthly basis • Stayed updated on emerging trends and best practices in social media management, sharing insights with stakeholders to refine strategies

- Delivering daily reports . - A Moderator is the face of the Company managing communications with the community on all social networks. You will be responsible for interacting with our customers over our Social Media channels. - Connect with customers over Social Media Channels - Answering questions however they come in (Facebook, Twitter, Instagram … etc.) and managing any online feedback forms. - Monitor each post or upload on a social media platform and decide whether or not it requires a response. - Collaborate with all teams to fulfill Customers’ needs. - Maintain the Moderation Guidelines and ensure they are up to date.