Marwan Mohamed

Senior Member Success & Operations Manager

Salary / Daily rate

Egypt, Slough SL2 3LJ, UK

Freelance, open to permanent contract

Can come onsite

Skills

Data VisualizationData AnalysisE-commerce CMSCustomer SuccessCMSCustomer CareProject Management (PMO)CRMZoho CRMHubspotMailChimpAdobe PhotoshopWordPressNotionCanvaAirtableUser Research

Languages

English

About me

Intro

Operations & Member Success Manager with 5+ years driving growth at AI-powered fintech platform. Expert in content strategy, data analysis, and customer engagement across B2B markets. Specialized in HubSpot/Power BI analytics, SEO content creation, and building scalable member retention programs that enhance brand visibility and client satisfaction.

Links

Work experience

Radivision

Jan 2019 - Present

7 years 10 months

San Francisco, CA, USA

Member Success & Senior Operations Manager

Jan 2023 - Present

3 years 10 months

San Francisco, CA, USA

Radivision® is an AI-powered social streaming platform connecting individual investors (and their $22T AUM SAM) to private and IPO investment through qualified lead-gen at scale. Radivision’s original, curated, and user-generated content engages viewers and helps them learn, connect, invest, and prosper.

Member Success and Content Manager

Jan 2019 - Jan 2023

4 years 1 month

San Francisco, CA, USA

As a Senior Content Manager, I was responsible for maintaining the company’s web content and ensuring that the website is updated regularly with relevant material. Apart from this, I am also responsible to perform the following daily functions: - Researching and sourcing content for the company’s website. - Targeting a specific set of keywords for all the articles written and published. - Monitoring the competition’s online activities. - Responsible for reviewing all published Articles/Videos/Podcasts/Newsletters/Blogs and confirming SEO principles adaptable for the market and startup communities. - Repurposing content to fit the publishing media, video production or social media. - Working closely with the company’s marketing team to devise online marketing strategies. - Updating content to ensure that it is regularly up to date. I was also responsible for the following: - Data Management: Analyzing large amounts of Data Sets and Using tools for comparing Audiences' targeted data like: VLOOKUP, XLOOKUP (Google Sheets), Power Pivot, and Power BI. - Administrative Management: Organized scheduling and handled internal communications to maintain seamless workflows. - Marketing and Client Engagement: Collaborated on campaigns to enhance brand visibility, managed lead generation, followed up on sales opportunities by using platforms like: HubSpot and Apollo. - Project Oversight: Led small-scale & large-scale projects from inception to completion, meeting deadlines and aligning with strategic goals by using Slack, Trello, and Notion. - Documentation: Assisting in drafting proposals for projects opportunities and developing materials for collaborative projects.

Community Support - Social Media Management

Uber

Jun 2016 - May 2018

2 years

Cairo, Cairo Governorate, Egypt

- Deliver high-quality service across multiple support platforms (Facebook, Twitter and Instagram) - Be a passionate advocate for riders and drivers while answering any questions that come your way - Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences - Build loyalty among new users and get our early adopters to fall in love with Uber all over again - Triage issues and escalate them when necessary

Content Specialist and Marketing Research

Hindawi Publishing

Feb 2014 - May 2016

2 years 4 months

Cairo, Cairo Governorate, Egypt

- Conducting in-depth research to ensure submitted articles were original, free from citation manipulation, and compliant with journal standards. - Monitoring authors’ publication history to uphold submission integrity and collaborating with editorial teams to process manuscripts effectively. - Communicating decisions to stakeholders, ensuring transparency and adherence to ethical guidelines. As an additional experience for about 2 years within the academic publishing environment, I have gained experience that equipped me with: - A strong foundation in manuscript evaluation and strategic decision-making. - Managing and enhancing portfolios of academic and scientific content. - Developing strategies for improving journal indexing and achieving international recognition. - Establishing collaborative relationships with global academic and publishing organizations. - Leading marketing initiatives to promote journals and research outputs effectively. - Supervising editorial teams to ensure the delivery of high-quality publications. - Analyzing performance metrics to implement continuous improvements.


Education

SADAT ACADEMY for MANAGEMENT SCIENCES

Bachelor of Business Administration - BBA

2000 - 2004

3 years 11 months

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