Marwan SAEED

==> Requirements Engineering: Conducted in-depth technical and functional needs analysis for B2B clients, focusing on workstation environments, software, and IT ecosystems. ==> Product Interface: Acted as the primary bridge between clients, sales, and technical teams to translate business requirements into concrete, actionable IT solutions. ==> Solution Optimization: Contributed to the standardization of technical solutions and continuous improvement of customer journeys to enhance configuration reliability. ==> Product Subject Matter Expert (SME): Served as the technical lead for client workstations and peripherals, ensuring full compatibility and technical compliance. ==> Digital Transformation: Guided enterprise clients in developing and implementing digital transformation strategies through tailored hardware and software ecosystems. ==> Problem Solving: Resolved complex technical issues during the pre-project scoping and post-deployment phases to ensure high levels of client satisfaction.

==> Portfolio Analysis: Analyzed client portfolios to identify recurring technical needs and potential sales opportunities. ==> Functional Discovery: Participated in client discovery meetings to capture and document functional requirements for upcoming projects. ==> Technical Documentation: Authored technical summaries and contributed to solution design dossiers for enterprise proposals. ==> Sales Operations: Managed end-to-end order tracking from validation to delivery, providing team support on CRM tools and order management systems. ==> Account Management: Facilitated administrative workflows for new account creation and provided strategic support for sales portfolio management.

==> Agile Project Coordination: Managed multi-stakeholder coordination and tracked progress using visual Agile tools (Kanban) to ensure high-quality delivery. ==> Technical Analysis: Evaluated technical documentation and material specifications to select optimal operational solutions. ==> Process Improvement: Contributed to structuring project workflows, including planning, risk mitigation, and logistics management. ==> Vendor & Supply Management: Managed supplier relationships, placed orders, and verified technical compliance for all incoming materials. ==> Reporting & Communication: Authored detailed project reports and facilitated meetings; provided trilingual translation (English, French, Arabic) for international stakeholders. ==> Team Leadership: Supervised on-site teams while monitoring safety protocols and ensuring compliance with specific health regulations (Covid-19 Referent).