Marwan Said
Service Catalogue Management Officer
Salary / Daily rate
Brussels, Belgium
Freelance
Can come onsite
Languages
About me
Intro
ITIL®4 Master with 9+ years in IT Service Management across global enterprises like NATO, AT&T, and Zurich Insurance. Specialized in service catalogue management, incident resolution, and ITSM process optimization at enterprise scale. Current Service Catalogue Officer at NATO delivering strategic ITSM transformation.
Work experience
ITIL Ambassador
PeopleCert
Sep 2025 - Present
1 year 2 months
Service Catalogue Management Officer
NATO Communications and Information Agency (NCI Agency)
Apr 2024 - Present
2 years 7 months
Brussels, Belgium
Global Account Director for EMEA,LATAM, APAC & Canada
AT&T
Jan 2023 - Mar 2024
1 year 3 months
ITSM Consultant
Zurich Insurance
Jan 2022 - Dec 2022
1 year
IT Service Manager
TSCNET Services GmbH
Jul 2021 - Jul 2022
1 year 1 month
Munich, Germany
ITSM Process Engineer
AT&T
Jul 2019 - Apr 2021
1 year 10 months
Major Incident Manager
Diebold Nixdorf
Jan 2019 - Jun 2019
6 months
Lead Incident Manager
T-Systems Slovakia s.r.o.
Jan 2018 - Dec 2018
1 year
Customer Care Specialist
AT&T
May 2016 - Dec 2017
1 year 8 months
Manager
Shisha & Whiskey Bar
Aug 2012 - Sep 2015
3 years 2 months
Education
Prešovská univerzita v Prešove, University of Presov in Presov
Master's degree, BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
2019 - 2021
3 years
Univerzita 'Pavla Jozefa Šafárika' v Košiciach
Bachelor's degree, Masmedia studies
2013 - 2016
4 years