Maryam O

– Coordinated delivery of 30-50 concurrent client workstreams daily, acting as the central point of contact across Operations, Logistics, Retail and Customer Care teams. – Reduced average case resolution time by 20% through structured prioritisation, dependency tracking and proactive stakeholder alignment. – Produced weekly KPI dashboards covering SLA performance, resolution rate, escalation volumes and client satisfaction, consistently exceeding service targets by 10-15%. – Managed risk and escalations using structured tracking methods, maintaining zero SLA breaches in a high-volume environment. – Identified recurring operational bottlenecks and implemented process improvements, reducing repeat case volumes by 15%. – Maintained project documentation, status updates and case logs to support governance, audit readiness and handovers. – Supported onboarding of new team members through documentation of SOPs and workflow mapping.

– Managed day-to-day operational oversight in absence of Store Manager, coordinating staff rotas, performance tracking and inventory management. – Delivered >150% of sales targets during peak trading periods through strategic planning and performance monitoring. – Partnered with Visual Merchandising and regional teams to implement seasonal rollout plans, contributing to 15% quarterly revenue growth. – Analysed sales and transaction data to increase Value Per Transaction and customer retention metrics. – Monitored operational KPIs and reported insights to leadership to inform commercial decisions.

– Supported delivery of client transformation initiatives by coordinating project activities, tracking progress and maintaining project documentation. – Assisted project managers in maintaining RAID logs (Risks, Assumptions, Issues and Dependencies) and ensuring actions were followed up with stakeholders. – Produced weekly status reports and KPI dashboards to provide visibility on project progress, milestones and delivery risks. – Coordinated cross-functional meetings and workshops, capturing minutes, actions and decisions to support project governance. – Maintained project plans in Microsoft Project and task boards in Asana, ensuring deliverables and dependencies were tracked effectively. – Assisted with stakeholder communications, ensuring updates were shared with internal teams and client stakeholders. – Supported process documentation and workflow mapping to improve operational efficiency across client projects. – Contributed to project onboarding documentation and knowledge repositories to improve collaboration and team productivity.

– Led a team of 15+ staff, delivering operational transformation initiatives to improve sales performance and customer experience. – Designed and implemented inventory management and stock optimisation processes, reducing operational inefficiencies and improving cost control. – Partnered with company director to manage procurement lifecycle including supplier negotiation, quality assurance and delivery tracking. – Analysed POS data and customer insights to inform operational strategy, resulting in 10% increase in customer satisfaction. – Conducted regular compliance and performance reviews across store operations to ensure adherence to company standards. – Delivered structured training programmes to enhance team capability and operational consistency.

– Coordinated end-to-end product registration projects including trademark applications and regulatory compliance with public authorities. – Managed documentation, timelines and stakeholder communications to ensure on-time product launches. – Conducted market research and contributed to product specification documentation aligned to customer needs and industry trends. – Produced product performance tracking reports and sales forecasts for senior leadership. – Supported go-to-market strategy development, aligning cross-functional teams across Sales, Marketing and Operations.