MaryCynthia Fred
💼 Customer Support | Virtual Assistant | Chatter
Salary / Daily rate
Lagos, Nigeria
Freelance
Can come onsite
Skills
Languages
About me
Intro
Experienced administrative and customer support specialist with 6+ years in virtual assistance, auditing, and client service. Proficient in Microsoft Office, Google Workspace, and email platforms. Skilled in managing bookings, communication, and financial records. Reliable, detail-oriented, and discreet. I am seeking fully remote opportunities where I can contribute effectively to business operations and support organizational goals.
Work experience
Customer Support & Chat Specialist | Accounting Assistant
Akaoma Global Resources
Jan 2021 - Aug 2024
3 years 8 months
Lagos, Nigeria
Provided customer support via calls and chat, handled client inquiries, and ensured prompt issue resolution. Assisted with basic accounting tasks including invoicing and record-keeping. Maintained accurate communication logs and supported daily administrative operations, contributing to improved customer satisfaction and workflow efficiency.
Customer Service Representative
Customer Care Representative
Jan 2018 - Feb 2019
1 year 2 months
Nigeria · Remote
Handled customer service duties including filing, answering phone calls, and resolving inquiries. Assisted with account registration, data entry, and client documentation. Maintained accurate records and supported front-desk operations to ensure smooth service delivery and a positive customer experience.