Maryem E.

– Facilitated L2-to-Y2 knowledge transfer and resolved L3 incidents across Retail, E-commerce, and Omnichannel systems, including data exchange with Anaplan, JDE, and SFCC. – Managed end-to-end project lifecycle from business needs gathering and user story creation to configuration, test case development, QA team coordination, and Hypercare support. Key projects include Malaysia New Fiscal Counter/EdiCom, User Rights Management, Japan Commission Fees/Global Blue, and Back to Pack. – Created comprehensive documentation Y2 flow cartography included to enhance understanding and improve efficiency in handling support tickets and project deliverables.

– Led worldwide Cegid E-commerce implementations, configuring new flows and conducting comprehensive testing via SoapUI for rollouts in UAE and Thailand. Supported FTM Model deployments in Spain, Germany, Austria, and France, among others, and pre-sales activities for Austria and Canada. – Spearheaded adjustments to market changes by implementing and testing new payment methods, updating tax configurations, and maintaining accurate invoices, credit note templates, and translations. – Drive Webservices Non-Regression Tests using SoapUi.

– Managed version upgrade testing campaigns, including analyzing and updating the Test Non-Regression (TNR) file. – Maintained continuous communication and managed progress tracking with diverse stakeholders, including vendors, integrators, technical teams, functional business teams, and business process owners.

– Contributed to the V14 to V21 migration project and actively supported the build of a new CORE MODEL, leveraging expertise in system architecture and functionality. – Collaborated with global business stakeholders to perform gap analyses, define new version requirements, and translate these into precise system configurations. – Conducted thorough testing and provided effective demonstrations to various international zones. Managed and tested MPOS and iOS version upgrade compatibilities to ensure smooth transitions. – Developed comprehensive documentation for key users and delivered L3 support, ensuring effective coordination with L2/Zone teams and the software editor.

– POS installation. Printers, TPE Adyen & Tax Refund PLANET configuration

– Ensure the UAT with no critical and major issues during the V20 upgrade.

– Write the briefings. Coordinate between the platform and Petfood category managers, the brand managers, the translators, the legal and quality department to deliver and produce the packaging on time. Verify and validate the chromies.

– Produce the training documentation and ensure the training to the key Users. Help configure the CORE MODEL. Level 1 & 2 Support.

– Design and develop a change framework. Conduct impact and barrier analyses. Produce processes and tooling supports (Guidelines and tutorial videos). Manage with speed and agility from planning to execution.

– Drive team's performance. Supervise KPI's to reach targeted goals. Assist customers in store purchases. Manage stock inventories. Follow company procedures on cash handling including bank deposit processes.

– Increase brand awareness in France. Execute and deliver the first UA media and digital marketing campaign.

– Implementation and development of Intersport and Nike in Morocco. Negotiations with partners/brands for IS. Store openings. Marketing campaigns launching. Instore activations.