Mason Batley

Nice was a sub company of Fujitsu Finland which I primarily worked with our Itella Oy customer. Itella Oy / Opuscapita Develop and manage the backend and business interfaces for the Net Posti postal automation services in Finland (VB6, C#)

Develop and manage the backend and business interfaces for the Net Posti postal automation services in Finland (VB6, C#)

I worked originally for Telstra on their IT Service Desk as an analyst in 2004 and developed automation tools (vbs, C#) to increase productivity of executing request fulfillment for the analysts. I moved into a development role and implemented automation workflows (asp.net/C#/VB.Net) and created the current Telstra MyIT Self Service portal which is currently the most used site within Telstra. The network has approximately 80,000 desktops and achieved > 95% IT Service Request automation of request fulfillment.

While studying at University I took a support analyst role at Telstra's internal IT Service Desk based in Fernhill Park in Canberra. My role was to execute IT Service Request fulfillment of IT Service Request tickets raised into the mainframe ticketing system called Solve Central. The quota of work to execute was 30-40 IT Service Requests per day. I had a programming background and was learning new skills with my University courses so I turned to developing automation scripts and tools to increase the efficiency of the IT Service Desk staff. I was able to then execute at it's peak 180 requests per shift removing the need to manually perform the tasks. I used a series of desktop applications which I wrote in C# and VBS scripts to handle tasks such as Folder Access Requests, User creations, Deletions etc. After 1 year in the position I was promoted into a software team and created the current MyIT - Service Desk web portal which users can submit their IT Service Requests. The portal contained an automation tier which automated 95% of the IT Service Requests submitted by users with instant execution removing the need for contacting the Service Desk and having the requests fulfilled at the time of request submission. The site is still the most used web site within Telstra.

IT Service Desk analyst for Praxa which had an office based in Canberra and approx 200 employees around Australia. My role was to administer the production systems for customers in Canberra and support desktop end users in general administrative tasks.

Design and develop E-Commerce sites for Canberra private businesses and web portals for Australian government organisations. The web applications were developed in ASP using VBScript on Microsoft technologies.