Matheus Guilherme
DevOps Engineer | AWS & Kubernetes
Salary / Daily rate
Toulouse, France
Freelance, open to permanent contract
Skills
Languages
About me
Intro
DevOps & Support engineer with 2+ years optimizing cloud infrastructure and reducing incident resolution by 30%. Proven expertise in AWS/Azure management, Kubernetes, and automation tools achieving 99.9% uptime. Specialized in ServiceNow, Terraform, and performance optimization to enhance operational efficiency and reduce costs.
Work experience
Support Analyst | IT Service Management | Cloud & DevOps
Indra
Nov 2024 - Present
2 years
Rio de Janeiro, State of Rio de Janeiro, Brazil
Provided L2/L3 support, improving incident resolution time by 30% through optimized troubleshooting and automation. Managed and monitored AWS & Azure cloud environments, reducing downtime by 25%. Implemented ServiceNow & Jira-based ticketing workflows, enhancing operational efficiency. Led infrastructure improvements, ensuring 99.9% uptime for critical systems. Strengthened cybersecurity compliance by enforcing IT security policies.
IT Assistant | Web Performance | SQL & DevOps
Flybank
Jul 2023 - Aug 2024
1 year 2 months
Rio de Janeiro, State of Rio de Janeiro, Brazil
Optimized web applications using Node.js & SQL, reducing system response time by 20%. Improved data efficiency by designing optimized SQL queries, cutting execution time by 30%. Led the development of new platform features, boosting user engagement by 15%. Enhanced system security, reducing vulnerabilities by 25% through code reviews.
IT Intern | Technical Support | Networking & Cloud Services
Macroplan Consulting and Analytics
Apr 2022 - Oct 2022
7 months
Rio de Janeiro, State of Rio de Janeiro, Brazil
Resolved 100+ IT incidents monthly, achieving a 90%+ satisfaction rate from internal users. Managed Jira-based ticketing system, ensuring efficient issue tracking and resolution. Assisted in network maintenance, optimizing LAN & Wi-Fi performance by 25%. Supported Office 365 and SharePoint users, reducing system downtime.
Education
Anhanguera Educacional
Curso Superior de Tecnologia (CST)
2022 - 2024
2 years 7 months