Mathias Ramirez Gallardo

Took over a squad split from a 20-person team. Three applications in scope — Genesys Cloud, Salesforce Marketing Cloud, Push Center mid-way through an Azure migration. Partial product governance. Strong resistance to Agile. Sprint completion: 40–50% → 92% from the first PI. Velocity: 13 → 28 points (+115%). PI predictability: 70–80% against a train average of ~40%. Adapted the CURSE estimation framework to Oney's context — adopted by all 7 ART teams, still in use. Defended a 1-hour deployment cycle in front of DSI leadership — preventing regression to monthly releases. Mentored 4–5 Scrum Masters across the program. Integrated Claude AI for backlog work, metrics, and workshop prep.

Two-month replacement mission. Team under pressure, behind on deliverables, not communicating. Detected a silent relational conflict within three days — nobody was naming it. Ran a confidential one-to-one, then a session without the PO to let the team speak freely. Bilateral mediation. Monday roundtable. The team found their own way through it. Restructured retrospectives toward real problems. Produced a full handover guide before leaving. "Mathias was effective in helping the team focus on deliverables and structure ceremonies. He showed autonomy, initiative and seriousness." — Paul Hillereau, Product Owner, Airbus SAS

SAFe train of ~80 people across 6 sites. Ninth Scrum Master in four years — that number tells you everything about the context. Three months diagnosing what was actually broken, coaching the PO, rebuilding the Dailies, tracking metrics in Jira, tightening the DoR and DoD. The structural issues I surfaced led to an external Agile Coach being brought in. Mission ended when the French National Assembly was dissolved — program was 40% Senate-funded.

Scrum Master support in a Drupal e-commerce team. Reduced cross-team blockers and helped the SM sharpen ceremony facilitation.

WordPress development alongside Agile coaching of the Project Manager — Jira setup, User Story writing, Agile culture basics.

13 months, 3 teams, e-commerce transformation. Squads and external tech-leads locked in a standoff over PR validation — nothing was moving. Tried the soft approach. It didn't land. Let it come to a head in a general retrospective — 30 people in the room. Waited for the temperature to drop. Then: "Done? Good. Now — how do we make sure this never happens again?" Two dedicated PR validation slots per week. Problem solved. Also unblocked a 6-week staging deployment blocker through progressive escalation. PO coaching, retrospective redesign, Agile KPI setup across all 3 teams.

Front-End development on Salesforce Commerce Cloud. Stepped in to run Scrum ceremonies when the Project Manager was absent.

Digital commercial operations coordination in an Agile environment.

Digital commercial operations coordination in an Agile environment.

Front-End development in a Scrum environment. First real contact with Agile — observing, then experimenting from the inside.

Web platform rebuild. My first Scrum environment. I didn't know it then, but this is where it started.

Skills: Développement informatique · Développement web · Communication · Efficacité

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