Mathieu Guastella

Leading and structuring critical infrastructure projects for federal public-service and social-security environments, combining modernization, containerization, observability, data governance and standardization of network/workplace components in a multi-team context with strong requirements for security, continuity and operational control. • Leading infrastructure projects, coordinating technical teams, clarifying dependencies, monitoring risks, reporting progress and structuring project deliverables. • Structuring the API Gateway Container project, aimed at modernizing and containerizing a critical exchange platform around Axway, OpenShift/Kubernetes and associated infrastructure components. • Coordinating infrastructure, sizing, IP addressing and environment dependencies, while ensuring alignment between application, middleware, network, security and SocSec governance teams. • Framing the Microsoft Purview approach for Smals and the NSSO/ONSS: classification, sensitivity labels, baseline DLP, data lifecycle management, Copilot protection and phased data governance trajectory. • Framing a standardized and secured WPAD architecture for Smals and BuraaS clients, covering DNS, DHCP, proxy, PAC/WPAD, GPOs, Windows endpoints, browsers, bypass rules, exceptions and runbook. • Structuring the LoCS observability trajectory, with an MVP focused on centralized log consultation and a progressive vision towards metrics, traces, alerting, analytics, IAM/RBAC and tenant-aware operations. • Contributing to the structuring of cross-service governance, including alignment of service cards, PM/precalculation, SLA, KPI, reporting, ServiceNow and cost allocation.

I founded SafeLab to help organisations assess and strengthen their cybersecurity, compliance and digital resilience through a holistic, independent and actionable approach. SafeLab brings together more than 260 indicators within a single assessment framework, covering technical, organisational, legal and business dimensions. The methodology is aligned with NIS2, ISO/IEC 27001, GDPR, the EU AI Act, DORA and relevant industry best practices. My responsibilities include: • Defining SafeLab’s vision, positioning and strategic roadmap • Designing the assessment methodology, SafeScore and prioritised action plans • Conducting maturity diagnostics and independent assessments • Advising executive teams on IT governance, cybersecurity, data protection and operational resilience • Developing strategic partnerships and leading business operations SafeLab supports independent professionals, SMEs, public institutions and large organisations seeking a clear, pragmatic assessment that is independent of IT vendors, technology providers and legal advisers.

• Founded and led a consulting firm providing IT governance, cybersecurity and digital transformation services, including infrastructure modernization and cloud deployments. • Led cybersecurity missions: account recovery (Microsoft, Google, Meta), IT hardening, GDPR and NIS2 compliance. • Delivered web development and digital marketing projects (websites, CRM, SEO, campaigns). • Provided strategic guidance for business growth and data protection.

CONTEXT Definition and deployment of an institution-wide standard for videoconferencing rooms across five new administrative buildings, in a context of large-scale relocation, public procurement constraints, and high cybersecurity requirements. PROJECTS • Definition of meeting and videoconferencing room equipment standards (audio, video, displays, connectivity, networks, Wi-Fi, multifunction devices). • Translation of business needs into reproducible technical architectures. • Operational deployment of videoconferencing rooms across 5 buildings (≈ 86,000 m²). • Cross-functional coordination between IT, real estate, furniture, low-voltage electrical systems, audiovisual teams and vendors. • Drafting of functional and technical specifications for public procurement. • Integration of enhanced cybersecurity requirements into equipment and network choices. • Establishment of project governance, progress tracking and knowledge transfer.

CONTEXT Modernisation and securing of the IT environment of a European organisation (Brussels), with strong requirements for service continuity and protection of legal data. PROJECTS • Definition and management of the IT roadmap (infrastructure, security, collaboration). • Modernisation of servers, storage and backup solutions. • Migration Exchange → Microsoft 365 (Office 365, Teams, SharePoint). • Implementation of IT security policies (access, endpoints, data). • Deployment of a document archiving system with OCR for legal documents. • Supervision of external IT providers (infrastructure, security, support) in a small European organisation. • Direct operational support to users and executive management on Microsoft 365 and critical infrastructure.

CONTEXT Management of critical European customs IT projects (ICS2, customs platforms) with high regulatory impact for Member States and economic operators. PROJECTS • Management of ICS2, Common Repository and Shared Trader Interface projects. • Coordination between the European Commission, Member States and IT integrators. • Monitoring of analysis, development, testing and production deployment phases. • Validation of functional and technical specifications. • Management of dependencies between national systems and European platforms. • Tracking of regulatory milestones and legal obligations. • Reporting to European governance bodies.

CONTEXT Takeover of the strategic 5G Core program to secure the deployment of the mobile core network in a critical, multi-vendor telecom environment. PROJECTS • Overall management of the multi-track 5G Core program. • Coordination of 5G Stand-Alone, Packet Core, Telco Cloud and SDM (HLR/HSS/UDM) domains. • Management of dependencies between networks, IT platforms and cloud infrastructure. • Establishment of program governance (planning, steering committees, reporting). • Supervision of testing, automation and production deployments. • Coordination of vendors Nokia, Ericsson, Google, HPE and VMware. • Reporting to executive management.

CONTEXT Interim management assignment aimed at ensuring ICT service continuity and delivering CRM and omnichannel projects. PROJECTS • Operational management of ICT services and user support. • Supervision of a team of approximately 70 staff (analysts, developers, testers). • Migration Oracle CRM → xRM. • Deployment of an omnichannel platform (> 35,000 interactions/year). • Integrations with Genesys, Siebel, Verint, Amazon Connect and Calabrio. • Budget monitoring of approximately €5.5M. • Reporting to ICT management.

CONTEXT Securing and delivering strategic IT programs following the departure of a senior Program Manager, in an international industrial environment. PROJECTS • Management of the CRM 2.0 program: SAP CRM → Salesforce. • Rationalisation of SAP CRM / SAP ERP → SAP ECC processes. • Implementation of an Operational Data Store on Microsoft Azure. • Data consolidation from SAP ECC, SAP BYD and Salesforce. • Launch of Business Intelligence projects linked to logistics flows and SAP EWM. • Coordination between IT, production, logistics and infrastructure in an international context. • Direct reporting to the Chief Digital & Information Officer (CDIO).

CONTEXT Creation of the Delivery department following an IPO, followed by transition to a permanent management profile. PROJETCS • Creation of the Delivery department (spin-off from Product teams). • Management of the roadmap: PowertoPay, OCS, Itspaid, CAF, IBIS, PXG (PSD2), Albatros (KYC), Banqup, Billtobox, Banqware. • Management of international teams (Europe and Asia). • Coordination of technology vendors and partners. • Direct reporting to the CEO. • Handover of the department to a permanent management team.

CONTEXT Continuity of critical telecom programs related to roaming, IoT and 5G during successive maternity leave replacements. PROJECTS • Management of the Roaming Evolution portfolio (RBMT/ROAMT, MVNE, OSS/BSS). • Deployment of IoT solutions (Tomia, Topaz). • Implementation of 5G NSA, VoLTE, NB-IoT, LTE-M and Instant Roaming. • Integration of AWS and Azure platforms. • Application modernisation using ReactJS. • Management of international peering agreements. • Reporting to Corporate Programs & Processes management.

CONTEXT Replication and extension of a digital transformation model following the award of a public procurement contract. PROJECTS • Management of the New Way of Working (NWoW) program. • Migration to Office 365, Teams, Skype for Business and Windows 10. • Deployment across multiple public administrative sites. • Coordination of technical teams and vendors across sites. • Change management support for executives and end users during Office 365 and Teams deployment. • Early delivery (–3 months) and measured improvement in collaboration.

CONTEXT Short-term assignment to reorganise the mediation service and strengthen coordination between Belgian and Moldovan teams during a transition period. PROJECTS • Migration of the mediation/billing system from TechMahindra (India) to Orange Moldova. • Supervision of recruitment and knowledge transfer. • Definition of RACI and operational processes. • Development of the evolution roadmap. • Redesign of Revenue Assurance based on audit findings. • Reporting to the CIO and C-level Steering Committee.

CONTEXT Leadership of a major digital transformation program aimed at modernising collaborative tools, communication infrastructures and office buildings. PROJECTS • Leadership of the Digital & Collaborative Workplace program. • Definition and implementation of the cybersecurity policy. • End-to-end implementation of the #WAP (WeAreProximus) intranet on Jive. • Definition and deployment of videoconferencing solutions in 900+ meeting rooms. • Migration Cisco → Skype for Business. • Deployment of Office 365, Teams and Windows 10. • Migration of Microsoft SharePoint and Streams. • Implementation of data classification and encryption (Azure AD, AIP, RMS). • Development of the Smart Office (IoT, sensors, cameras). • Deployment of secure remote access (Awingu). • C-level reporting on progress, risks and user impact.

CONTEXT Management of connected car and telematics projects in an international automotive environment. PROJECTS • Launch of Toyota Supra 2019 connected services (BMW partnership). • Deployment of the European eCall system. • Negotiation with telecom operators. • Acquisition and management of approximately 1 million SIM cards. • Adaptation of vehicle industrial processes. • Design of a fleet tracking system for insurance use cases. • Reporting to the Business Strategy Board.

CONTEXT Management of ICT, digital and marketing activities for the Benelux region, aligned with the international headquarters, in a context of IT transformation and office relocation. PROJECTS • Supervision of ICT and digital operations for Benelux, with reporting to headquarters (Milan). • Definition and implementation of the digital roadmap (IT, processes, marketing). • Implementation of EDI protocols and integration with SAP. • Migration of Cisco telephony and integration of the Genesys Call Center with SAP. • Automation of pricing and digitalisation of commercial processes. • Deployment of a national website and digital marketing tools. • Supervision of office relocation: IT, cabling, telephony and security.