Mathilde BILIONIERE
Customer Success Manager
Salary / Daily rate
Paris, France
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Customer Success Manager with 7+ years driving client satisfaction and team leadership across diverse industries. Proven expertise managing teams up to 20 people, building processes, and delivering measurable improvements in customer experience. Specialized in cross-functional management, quality optimization, and transforming client relationships into long-term partnerships.
Work experience
Customer Success Manager
Market Pay
Mar 2025 - Present
1 year 8 months
Paris, France
Quality Analysis Coordinator
G7 taxis
Dec 2024 - Mar 2025
4 months
Clichy, France
> Order, structure and support the activity > Cross-functionnal management (10 people) > Build processes > Continual improvement > Project manager (reworking tools, statements of requirements, steering committee etc.)
Customer care & success Manager
Ingenium animalis
Dec 2020 - Jul 2024
3 years 8 months
Paris et périphérie
> Team management (20 people) > Support and development of colleagues expertise improvement > Customers satisfaction > Meeting facilitator > Monitor of intersectional activity > Quality control > Knowledge and enforcement of existing regulations > Development and enhancement of continous improvement > Sales administration
Team leader - Sales
Arlettie Paris
Apr 2019 - Mar 2020
1 year
Paris, France
> Team manager, cashier and greet VIP customers in the cloakroom > Receipt & repack of goods > Visual merchandising & restock
Sales assistant
Levis’Store
Mar 2019 - Dec 2019
10 months
Paris, France
> Receipt of goods and visual merchandising > Customers counsel & retention > Brand promotion > New co-workers training
Junior Communication & Media Project Manager
EFFICIO GROUP
Mar 2018 - Jul 2018
5 months
Région de Paris, France
Barter with Luxury brands : > Building client offers and follow up media and communication plans (print, OOH, digital) > Purchase negotiations and international media partnerships > Media Business Intelligence > Building and Update communication tools
CANAL+ ADVERTISING
Oct 2016 - Aug 2017
11 months
Région de Boulogne-Billancourt, France
Sales Administration Manager
Apr 2017 - Aug 2017
5 months
Région de Boulogne-Billancourt, France
> Turnover steering > Running the overview and outstanding management > Invoicing > Contracts validation
Junior Product Manager
Oct 2016 - May 2017
8 months
Région de Boulogne-Billancourt, France
> Sales pitch and strategic offers building > Business intelligence and market research > Taking customers brief, media plans and assessments building > Newsletters writing, french-english translations > Events PR organization
Production Assistant - Sales promotion management
LA PROD PAR 3
Mar 2015 - Jul 2015
5 months
Vanves, France
> Team leaders recruitment, training course and stores assignment > Supermarkets - agency relationship, team leaders briefing > Logistical organization (sales promotion equipment, POP Advertising, goodies, merchandise) > Writing contracts > Post-sales promotion feedback
Education
Université Paris-Saclay
Master's degree
2017 - 2018
2 years
University of Paris I: Panthéon-Sorbonne
University degree
2016 - 2017
2 years
University of Paris I: Panthéon-Sorbonne
Master's degree
2015 - 2016
2 years
Université Paris-Saclay
Bachelor's degree
2014 - 2015
2 years
IUT de Paris - Rives de Seine
DUT Business management & administration
2012 - 2014
3 years