Matimba G Mtsetweni

Skills: Cross-team Collaboration · Data Governance · Agile Methodologies · Budget Monitoring · Digital onboarding tools · IT Service Management · Negotiation · Collaborative Problem Solving · Product Design · Problem Solving · Planning Budgeting & Forecasting · Deadline Oriented · Feasibility Studies · Process Analysis · Digital Strategy · Communication · Strategic Thinking · Budgeting · Agile Project Management · Leadership Development · Business Ownership · Microsoft SQL Server · Service Delivery Management · Critical Thinking · Project Management · Budget Management · Analytical Skills · Time Management · Product Marketing · Customer Service · Project Design · Project Planning · Microsoft PowerPoint · Product Development · Business Analytics · Jira Align · Software Development Life Cycle (SDLC) · Advanced Product Quality Planning (APQP) · Cross-functional Team Leadership · Organization Skills · Product Management · Leadership · E-Commerce · Project Estimation · Team Management · Microsoft Power BI · Kanban · Scrum · Microsoft Excel · Teamwork · Team Leadership · Team Coordination · Design Thinking · Data Quality

Planning and coordinating the execution of the team's tasks to ensure the timeliness and quality of the required deliverables. In addition, interact with clients to determine and understand their requirements and ensure they are met.Project management of the issue and risk identification and either mitigation or resolution thereof.Identify areas of improvement and make recommendations to and influence department policies and procedures. • Actively contributes to the results of a team and works towards achieving team goals and objectives. • Prepare and present project status reporting, dashboards, and Steerco updates. Assess the needs together with the relevant stakeholders where applicable.Managing clients at all project phases, including establishing expectations, responding to questions, and resolving issues. • Identify potential issues early on so they can take steps to mitigate any problems before they become serious concerns. • Develop project schedules and execute them according to plan. • Developing and maintaining a project schedule and updating it as the project progresses. • budgets, resource allocation, timelines, and other key metrics to meet project milestones. Facilitating meetings with stakeholders to ensure effective communication about projects. • Review all deliverables to ensure they meet quality standards and align with company guidelines and standards. • Identifying and communicating changes that may affect the project scope or timeline. • Perform cost estimates and prepare proposals. • Track actual project costs against budgeted costs and proactively address potential problems.

• Planned and coordinated the execution of the team's tasks to ensure the timeliness and quality of the required deliverables. • In addition, interact with clients to determine and understand their requirements and ensure they are met. • Project management of the issue and risk identification and either mitigation or resolution thereof. • Identify areas of improvement and make recommendations to and influence department policies and procedures. • Actively contributes to the results of a team and works towards achieving team goals and objectives. • Prepare and present project status reporting, dashboards, and Steerco updates. • Assess the needs together with the relevant stakeholders where applicable. • Managing clients at all project phases, including establishing expectations, responding to questions, and resolving issues. • Identify potential issues early on so they can take steps to mitigate any problems before they become serious concerns. • Develop project schedules and execute them according to plan. • Developing and maintaining a project schedule and updating it as the project progresses. • Monitoring budgets, resource allocation, timelines, and other key metrics to meet project milestones.

• Managing the life cycle of projects, programs, and investments to help an organization achieve its goals. • To ensure that projects align with the organization's strategic vision and are executed efficiently. • Strategic alignment: Ensure projects support the organization's goals • Resource management: Optimize the allocation of resources across projects • Risk management: Identify, assess, and mitigate risks • Performance monitoring: Track and evaluate project performance • Governance: Establish processes for selecting, prioritizing, and terminating projects • Financial and budgeting initiatives: Establish financial and budgeting initiatives • Day-to-day portfolio activities: Manage day-to-day portfolio activities • Project reviews: Facilitate project reviews and checkpoint meetings • Portfolio reports: Analyze key performance indicators to produce reports on portfolio and projects • Issue escalation: Escalate issues that threaten portfolio and project success

• To develop, implement, and optimize service management processes. identifying, analyzing, and reporting on risk indicators related to Data Protection and Privacy. • Enable effective service management, to support the management of BA’SLAs, OLAs, and underpinning contracts; Implementation of ITIL Life Cycle stages relevant to all types of incidents, requests, events, and access management; Highlight areas of performance risks to provide excellent IT service delivery. • Do functional user acceptance/system testing on SAPS ARS; Develop test plan and procedure to ensure optimal functionality of the Application. • Provide training to users on the SAPS/ITSM7 ARS systems. • Support Functional systems enhancements/changes by client request, Responsible for the automation of service management. • User management. • Creating users on Remedy ITSM. • Resetting user passwords on Remedy ITSM. • Managing user licenses; Updating relevant user procedure manuals. • Rendering Functional support to Remedy ITSM users • User Requirement Specification (URS) Development. • Providing Training to Remedy ITSM users. • Do functional user acceptance/system testing. • Running Socpen Reports via putty. • Change Advisory Board Member. • Configuring Service Targets / Service Level Agreements on ITSM. • Problem Management Co-Ordinator. • Problem Management • Review, implement, and manage the Problem Management practice across the entire organization. • Coordinate the identification and resolution of IT problems and, where required, • escalate and coordinate resolution with third-party suppliers. • Establish a knowledge base for sharing IT problem information. • Create and manage the IT Known Errors Database. • Ensure all recurring incidents are linked to an IT problem, and that problem reviews occur to ensure that IT problems are identified. • Ensure that all relevant documentation is updated, e.g. user guides and system documentation, before IT problem closure.