Maude Bertrand-Sapin
Head of Operations | E-Commerce & Supply Chain Consultant | Fashion & Beauty Specialist | Open to Sponsorship
Salaire / Taux journalier
Paris, France
Freelance, ouvert au CDI
Expertises
Langues
À propos
Introduction
Operations and e-commerce consultant with 8+ years of experience helping DTC fashion and skincare brands grow, scale, and streamline across the UK, EU, and US. Currently acting as Head of Operations at NERRĀ (US-based), leading end-to-end operational setup—from ERP implementation and 3PL transitions to supply chain issue resolution and demand forecasting. Previously worked for Varley (US/UK), managing retail and e-commerce integrations, ERP setup, and international customer service teams. I specialize in bridging the gap between digital growth and operational efficiency, with proven results scaling operations for brands across continents. Adept at working independently, managing cross-functional teams, and driving strategic change. Open to U.S. opportunities (remote or hybrid) in operations, e-commerce, or project management with visa sponsorship.
Expérience de travail
Head of Operations
NERRĀ
déc. 2024 - Présent
1 an 11 mois
69340 Francheville, France
Implemented end-to-end ERP system (name it if known) for growing DTC brand. Managed 3PL selection and onboarding, optimizing logistics operations. Solved complex supply chain issues, reducing delays and improving forecasting accuracy.
Web Operations Manager
VARLEY
août 2020 - déc. 2024
4 ans 5 mois
Londres, Royaume-Uni
Led 3PL and ERP transitions for omnichannel business (EU/UK/US). Oversaw integrations between e-commerce and physical stores, including RFID. Managed and optimized customer service, ecommerce and operations teams and optimised processes that led to high-growth periods.
Customer Service Manager
Ghost Fashion
oct. 2018 - août 2020
1 an 11 mois
Londres, Royaume-Uni
E-commerce, Logistics and Customer service Executive
La Coqueta Kids
oct. 2017 - oct. 2018
1 an 1 mois
Londres, Royaume-Uni
Business and Marketing Assistant
Training Room Hire Company
févr. 2016 - déc. 2017
1 an 11 mois
Londres, Royaume-Uni
Marketing and Business Assistant
Codub Consulting Ltd.
janv. 2016 - déc. 2017
2 ans
Londres, Royaume-Uni
prodiving support to managers, updating social media, e-marketing, marketing strategies, acounting, stocks, customer service, orders, coding, graphism, ...
UK Business Manager
iHorse Technologies
janv. 2016 - mai 2017
1 an 5 mois
Londres, Royaume-Uni
Formation
Université de Tours
Master, Langues étrangères appliquées
2012 - 2016
5 ans
Lycée Ronsard, Vendôme
Baccalauréat, Economique et social
2010 - 2013
4 ans