Maurice Hacheme
Senior Customer Service & Process Director
Salaire / Taux journalier
Clamart, France
Mobilité : Paris, Lyon, ...
Freelance, ouvert au CDI
Peut venir sur site
Expertises
Langues
À propos
Introduction
Customer Service & Process Optimization Director with 35+ years of international experience in utilities (water, energy, telecoms). Led teams up to 110 across France, Africa & Middle East, delivering digital transformation and operational excellence. Expert in cash collection, contract management, and multicultural leadership for sustainable results.
Expérience de travail
Consultant relation client et amélioration des processus
août 2025 - Présent
1 an 3 mois
Paris, France
Plus de 35 ans d’expérience en France et à l’international dans les utilities (eau, énergie, télécommunications) comme patron pays, directeur clientèle ou chef de projet. Expert en expérience client, optimisation des processus, recouvrement et transformation digitale. Solide expérience de management en milieu multiculturel et en conduite du changement.
Veolia
avr. 2000 - août 2025
25 ans 5 mois
93300 Aubervilliers, France
Nationwide Process Improvement & External Service Providers Manager
déc. 2019 - août 2025
5 ans 9 mois
93300 Aubervilliers, France
In charge of the internal and external processes and performance optimisation for billing and cash-collection within Veolia Eau France the leading water services providor in France. (Team : 3)
Customer Service Coordination Manager
janv. 2018 - déc. 2019
2 ans
92000 Nanterre, France
In charge of insuring the effective coordination of all customer services within the largest contract operated by Veolia, (Team : 7)
Customer service improvement Manager
juil. 2015 - déc. 2017
2 ans 6 mois
92000 Nanterre, France
Process and performance improvement manager within the Regional entity in charge of Veolia Eau France activities across Northern France, Normandy, and Île‑de‑France. (Team : 7)
Veolia Mission Lead and Commercial Director at SNDE (National water supply company of Congo)
mai 2013 - juil. 2015
2 ans 3 mois
Brazzaville, République du Congo
Worl Bank funded Management contract with the National Water Company of the Republic of the Congo (SNDE).
Customer Service Director at the industrial & petrochemical port of Sohar, Oman
janv. 2011 - mai 2013
2 ans 5 mois
Sohar, Oman
Customer service manager of Majis Industrial Services which supplies various types of water and services to industrial customers at the industrial port of Sohar in the Sultanate of Oman.
Marketing & Customer Director
avr. 2005 - déc. 2010
5 ans 9 mois
Libreville, Gabon
Customer service Director of SEEG, the national water and power supplier of Gabon. (Team : 60).
Customer care expert
mai 2004 - mars 2005
11 mois
Paris, France
International auditing and coaching missions in customer care and related IT tools and software.
Commercial Director
avr. 2000 - mai 2004
4 ans 2 mois
N'Djamena, Tchad
Commercial Director of the national water and power supplier of Chad. (Team : 110).
Project Manager
SUEZ
janv. 1996 - mars 2000
4 ans 3 mois
92000 Nanterre, France
Customer care software implementation Project Manager within LYSA a Suez subsidiary.
IT Department Manager
Office des Postes et Télécommunications de Djibouti
oct. 1989 - déc. 1995
6 ans 3 mois
Djibouti
Project and IT department manager within the Postal and Telecommunications company of Djibouti. (Team : 15).
Formation
CESI
Project Manager Diploma
University of Clermont-Ferrand, France
Master