Maxence Dalmeiren

FEDERALE INSURANXCE - Finance Sector | 2024 – 2025 | BE As P.M: Led multiple Facility / IT / HR / Transversal projects. Governed 3rd parties, handled contracts (SOW, leasing, service, w/ very positive financial impact with renegotiation), defined test plans/strategies, user adoption material creation. Drove an A.I powered HR initiative. As P.M : Led a very complex workspace migration project (Assessment & migration of 250+ custom apps to new OS environment). Hypercare + monitoring (predictive + Snow integration) As P.M : Led the design and impl. of Azure Virtual Desktop to replace Citrix / MAE VM’s. Led workshops, completed (high level) design to define & match security and architecture req. As B.A: Built detailed business cases with SWOT, ROI, payback period analysis for projects. Explored all scenarios and outcomes, recommendation to c-level and board. As B.A : Process mapping and reviewing for telephony, call queues, Service Now integration As C.M: Drove change for all projects & one big HR program, led impact analysis, strategic coordination, adoption planning, sponsors coalition, communication strategy, ADKAR profiling, cultural mapping, L&D (workshops, onboarding, trainings), resistance management (WIIFM), CIC/unions alignment & buy in, benefits realization. Methodologies used : BPM, ADKAR, PROSCI, Agile, Scrum

As P.M: Led “New Way of Working” program (8 projects), coordinated complex Fiber/Network & Security projects across 3 companies, 4 sites, oversaw Access control renovation (entry airlock, badging, e-welcome bornes) + FAC projects (ANPR (A.I), New offices, flex desk policy, HVAC) As P.M : Coordinated workspace migration (requirements, test plan & procedures, key users, flows, firewalls, performance analysis, migration strategy). Led security assessments and IT architecture reviews (OPAD/ODDA), As P.M: Managed project’s gov. for 40+ stakeholders and bi-monthly steering committees (With G.M & C-level). Also managed dev & resources on a new B2B checkout product. As C.M: Drove change for “New Way of Working” program, led workshops and best practices rollout, launched “People Champions” sessions for 800+ employees, expectation & resistance mgmt, (WIIFM), communication strategy, mapped cultural resources, conducted ADKAR profiles and benefit realization analysis. Methodologies used : BPM, Agile, Lean, Waterfall, Scrum, PROSCI, ADKAR

As B.A : Requirements analysis for int/ext support (450+ users - as App Support Manager) As P.M : Change strategy supporting digital transformation (New ERP & webshop), ADKAR (PCT) analysis, workshops, best practices, internal process definition, strategic alignment, training As B.A / P.M : Applications/tools/3rd party performance and cost analysis (Odoo, Sana, Navision), modeling of business-critical flows (webshop, CRM, marketing), partner support optimization via API/EDI usage, Hypercare / SLA’s standardization (glocal exp strat). As P.M : Monitoring tools setup (Zabbix/A.I), alert/escalation workflows, E2E coordination, resource & budget & roadmap governance, hardware/software procurement + contract mgmt Methodologies used : BPM/BPMN, Agile, Scrum, PROSCI, ADKAR

Head of 3 departments : E-Retail, Service Desk & Customer service. New way of working (Change management), Weekly schedules, 121 sessions, Perf Review, Setting/analyzing KPI’s, Workshops + Dpt project Management BPM : Mapped shipping carriers flows w/ deep dive cost analysis + on/offline return procedures. Customer support channels & CSAT platforms analysis. Contract (re)negotiation & management. P&L analysis. Business cases Implemented new processes, new leader/ownership. (RACI, workshop, ambassadors). Get scalable and structured (international expension strat) Culture resource mapping - Realization of the benefits on target Monitoring, reporting, PCT analysis, risk & change management mitigation Project impact analysis - Need for a new tool (Zendesk) Launched 3 intranet sharepoint. Impact analysis/adoption strategy. Implemented Zendesk from C4C (SAP). Data migration + classic PM work Telephony solutions switch from hardware to integrated VOIP Implemented a new chatbot (A.I) and an auto-managed help center (knowledge base) Automation (A.I) of existing/new return flows though forms w/ auto. refunds Methodologies used : Agile, Scrum, Lean management, Waterfall, BPM, Prosci, Adkar

Launched and led a new B2B department, implemented new W.O.W for trading & sourcing, QC and new procurement & negociation processes. Hiring, training, coaching of 2 teams (15+ employees) - Performance review Managed, co-conceptualized and launched from scratch new "phygital" expansion strategy : digital corners in malls, pharmacies, stores & supermarkets Managed the new “phygital ”shopping exp / UX development (React) including 3 different IT teams (React / Odoo / Prestashop) Managed marketing teams including copywriters and graphic designers Business case + Business plan + go to market strategy (B.I & data driven decisions) Steering committees with C-level and board

As P.M: Led the expansion for Belgian, French and Luxembourgish markets (working from 3 offices based in 3 countries) - Fairs, market activations As B.A: Market analysis, (A.I/B.I) Process flows mapping & improvements, BPM As P.M: Managed a team of sales rep + interactions with R&D and board As P.M Was proudly part of a +5000% sales revenue increasement

As B.A: Market & Expansion Strategy /Analysis for BENEFRALUX As B.A : Predictive stock management (A.I/B.I) As P.M: Market & brand activation - As P.M: In charge of co-brandings / Marketing / Fairs & Events / PR As P.M: Sales training officer - Coaching - Workshop - role play & positive speech