Maxime JOUVENE-FAURE

Groupe hôtelier : Organisation de workshops pour definir les priorites produit, les metriques et Responsable de la refonte du site des hôtels Fairmont en collaboration avec les partenaires, developers et designers Site e-commerce : Contribution à la roadmap produit Marketplace avec les équipes métier, PO et tech leads Lancement d’un nouveau système de scoring Buy Box afin d’améliorer la qualité des offres Marketplace (Mirakl) Lancement d’un nouveau système de qualification des prix Marketplace en API Priorisation des initiatives métier et lancement de nouvelles fonctionnalités (web, app)

Garantme is an insurtech aiming to facilitate access to rental by developing innovative insurance products. - Responsible for creating a seamless experience for B2B & B2C insurance products - Launched new features for internal & external clients (claims handling, payment solution & housing insurance via API) - Work alongside with business teams & customers to understand user problems - In charge of delivery rituals: standup meeting, sprint planning, retro & demo - Collaborated & co-construct with engineers, designers, data analysts & QA team

STATION F is a startup campus (+20 Programs, +40 investors, +1 000 startups) aiming to help entrepreneurs bring their ambitious ideas to life. - Identified and tracked key metrics (NPS, CSAT...) that support overall satisfaction objectives - Improved customer support (reducing first response time and resulting in 97% satisfaction score) - Worked closely with tech team to improve our intranet (created features, wrote user stories, defined requirements for tech team) - Implemented delivery processes with tech team (users tests and gradual roll-out) - Identified and improved pain points and customer meaningful moments - Proactively collected entrepreneurs feedback and conducted interviews - Onboarded and promoted STATION F services (French Tech Central, Mentorship offices etc.) to investors, entrepreneurs and partners - Created 6 business clubs and launched community events (networking and afterworks)

Société Générale is a leading financial institution operating in 62 countries. - Analyzed market trends for the Professional Market - Launched new products and offers for the French Retail Bank (analyzed data, business plan, communication plan) - Led the update of General Conditions in collaboration with internal stakeholders - Created content for the Sales force (product page, operational mode, communication content)