Max-Pol Dupeyrat

Various mission, conseil IT et management, change management, process reengineering, etc. Creation of website/apps (HTML, CSS, Bootstrap, Jquery, Javascript, PHP, MySQL, etc.) AI project (ChatGpt, Deepseek, LLMStudio, etc.) and other personal project

Mission at Rolex 03/2021 - 11/2023 ITSM applications & Migration manager Teams: 9 FTE - Lead internal CMDB evolution (Scrum mode), Class & properties definition & selection, ensure replication to CMDB Service Now, ensure CI Data completion, collection and automation, cross control, KPI, reporting - Oversee 4 critical ITSM/ESM instances: IT, Gal Services x2, Production, alignment with business objectives & ensuring optimal service delivery, MDM&AI integration, process evolution, DRP, upgrade, learning sessions, UX - Spearhead part of the migration of the IT ITSM tool to Service Now, resulting in full user satisfaction and a streamlined service management process, change, CMDB, etc. - Drive a 38% reduction in incidents for ESM solutions, by implementing strategic improvements to processes, Mission at Group RICHEMONT 01/2020 - 02/2021 Digital support leader Teams: 35 FTE - Coordinate and motivate 8 specialized support teams (L2-L3) across locations (CH, FR, US, Morocco & China), CMS, monitoring/cloud, PIM/DAM, etc. Define objectives, implement effective strategies, manage projects - Optimize digital support processes, developed new dashboards and KPIs, present them at Committees - Lead to an increase in SLA respect from 68% to 83% and divide incident resolution time by 2 within 8 months, - Implement targeted training (22 internal sessions) and expanding the knowledge base (120 new docs). Technologies: Jira, JSD, ServiceNow, Sharepoint, CMS AEM 5 et 6, Site web, kubernetes, Jenkins, AWS, cloud, PIM, DAM, Middleware, proxy, CDN, Azure Microsoft, FW, SSL certificates

- Lead IT Production, strategy, Service Desk, Datacentre, Workplace & Asset, Data, Network, suppliers, etc. - Oversee part of Datacentre externalization program, RFP process for provider selection > Datacentre migration - Establish & manage an innovation roadmap, identifying & implementing short-term (2-year) solutions - Finalize ServiceNow implementation (Demand, CMDB, Change) & implement Agile (Scrum/project) & Kanban (Production), improving SLA respect from 75% to 88% and top priority incident resolution from 65% to 95% IT purchase without externalisation: 14 M € – 28 FTE

- Oversee IT production, strategy, supply chain solution , infras, data, governance, support & procurement. - Define a 5-year IT strategy & master plan, identifying & implementing innovative IT solutions & processes. - Propose, negotiate and manage the IT budget (primarily security-focused) with C-Level executives, fostering strong relationships with committees and country directors. - Spearhead the implementation of Service Now, conducting workshops, prepare it by implement change and CMDB process, performing BA, and defining UX/UI, while also launching the SAP4HANA IT implementation - Manage the cybersecurity program as Interim Security Officer, auditing IAM & IT systems resilience, and organizing DRPs and security committees. - Successfully launch IT solutions for new sites and improve supplier contracts by implementing effective OLAs, leading to an increase in SLA respect from 72% to 92% and a reduction in backlog by two-thirds. IT Procurement: 21 million € – Team 35 FTE

IT Program Director - DCs Transformation and Transition -Louis Dreyfus commodities IT Bid Manager - Due diligence - IT transformation and Transition Saint Gobain IT Project Director - IT integration BFCAG / LCL / SILCA - Bank IT/IS Program Manager - Carve out AREVA / Capgemini IT Project Director - Renewal Network AREVA's Tower

- Management of projects department, Team Managers, projects managers and Experts Process improvement plan and methodology, budget, recruitment, offers, department strategy - Manage strategic clients, boards, progress program, industrialization, reporting, negociation - Results: Planning visibility from 2 weeks to 6 month, project overtaking from 30% to 10% - Management 2 Unit & 6 Project managers, Team of 30 FTE / 8000 MD - Budget more than 6 M€/y

IS Director / IT Manager Consulting and Technical Direction of various web project (PHP, AJAX, MySQL) Creation of web sites B2C, C2C ITSM and Transformation Consulting and management at Eau de Paris See below

- Master the latch 2010, 400 workstations, 15 sites, new applications and service providers - Audit, teaching ITIL to IT employees, organisation of Executive and operational boards - IT Service coordination, consulting to business, projects managements related to the recovery of water distribution (01/10), monitoring implementation of ERP, GIS, portfolio, SLA, etc. - IT policies definition and implementation, internal and external communication - Service Desk reorganisation and management, tools, process, recruitment, providers 600MD - Management and reorganisation of operations service, and project method, build, run, etc. - Program of 53 projects, identified, prioritized and planned, 26 completed, + de 850 MD (M€) - Launching, monitoring, counting of invitation to offer, candidates interview, piloting services, recruitment.

• Presales, answers to offers, ITSM missions leader, partnerships • Missions management: audit, change management, organization of IT Direction, Teaching introduction and foundation session to ITIL V2 and V3

Senior Project Manager Orange Business Services - 6 months - Clients needs qualification, lead of project teams, End to end responsibilities of projects. - Service improvements propositions based on ITIL, participate to ISO 20K program Program Director MVNO network SFR -Paris la Défense - : 6 months - Users needs collection, lead of project teams, End to end responsibilities of projects, SLA. - Ensure that needs and specificities of MVNO will take into account for all SFR projects. Projects Director SITA Aéro- Neuilly sur Seine - 4 months - Qualification, feasibility, specification e-Portal, boards, design budget Projects senior manager new offers TV Darty Box – 3 months - Users needs collection, lead of project teams, End to end responsibilities of projects, SLA. - Ensure that needs and specificities of MVNO will take into account for all SFR projects. E2E Projects Director Bouygues Telecom - 9 months - Marketing needs collection, follow-up project progress, E2E responsibilities of projects - Opportunity and feasibility studies, new offers and services and strategic projects - Offers technical design, coordination of technical teams, up to 25 FTE team management - Organization and lead of projects meetings: Data mobility offers, TV on mobile, etc. Ex : Studies and delivery of the “carte Internet HD Mobile de Bouygues Telecom” (PCMCIA card) Project & Account Director INEO SYSTRANS - Group SUEZ - 18 months - Operational maintenance of versions implemented at client sites (Edinburgh, Bordeaux, Barcelona,…) incident and problem management, process reengineering, support, KM - Offers and management of projects : evolutions, modifications and supports contracts, 650k€ - INNOVATIONS : strategic audit of main product, studies, proof of concept BI, mobility, NTIC Other activities: Coaching, bid offers, project budgeting, technical and functional specifications