Meera Monique Nanda

Flexible Generalist in Operations & Communications

Salary / Daily rate

Groningen, Netherlands

Freelance, open to permanent contract

Skills

Project Management (PMO)Data AnalysisMonday.comWebsitesNo-code ApplicationsWordPress

Languages

English (Native)DanishDutchFrenchGermanSpanish

About me

Intro

MBA-qualified operations and client services coordinator with 10+ years experience in communications, customer service, and process improvement across diverse sectors. Proven track record of reducing operational inefficiencies by 75% and managing complex events and partnerships. Specialized in customer relations, operations, and business process optimization for sustainable impact.

Links

Work experience

Programme Communications & Social Media

European Permaculture CommunityFreelance

Jul 2022 - May 2023

11 months

Remote, OR 97458, USA

Event Support for EUPC Forum 2023 & Winter Series in project management, website, social media, and live event moderation and tech support. From March, ad hoc work to boost sales

Freelance Marketing Coordinator

Write Business ResultsFreelance

May 2022 - Oct 2022

6 months

Remote, OR 97458, USA

Contracted to complete unfinished processes and work with data

Data Analyst

ConsultancyFreelance

Jul 2020 - Oct 2022

2 years 4 months

Remote, OR 97458, USA

As required, analysed and presented app data with Excel to detect unusual search patterns around thefts occurring during deliveries for a major supermarket chain

UC Retro Verification Officer

UK Civil Service

Mar 2021 - Jul 2021

5 months

Greater London, England, United Kingdom

Short-term, home-based contract verifying claim details and investigating suspected fraud • Created process map used by multiple teams to accelerate learning during training and to reduce error

Project Support Officer

Holocaust Educational Trust

Jan 2020 - May 2020

5 months

Greater London, England, United Kingdom

Short-term contract coordinating logistics for UK educational seminars and visits to Germany

Project & Communications Coordinator

Ecosystem Restoration Camps

Mar 2019 - Oct 2019

8 months

Mexico City, CDMX, Mexico

Part remote, part onsite at the 5ha agricultural site of a non-profit startup, managed volunteers, visitors, events and social media channels while evaluating financial sustainability of the project, redesigning business processes, and concluding construction work

Volunteer in sustainability/agritourism

Areias do Seixo & Biovilla

Oct 2017 - Mar 2019

1 year 6 months

Portugal & Spain

Worked part-time in agritourism businesses while researching areas and properties to set up a hospitality business. Such as: - Completed an 8 week internship in the permaculture garden of Areias do Seixo Hotel in Santa Cruz. Through small-scale sustainable agriculture, the garden provides 60kg of organic produce per week to the hotel and other restaurants. - Worked part in tourism business, events and permaculture tasks at Biovilla in Arrabida Natural Park.

Events Coordinator & Partnerships Officer

Institute of Fundraising

Apr 2017 - Oct 2017

7 months

London, UK

• For the Fundraising Convention, liaised between Sponsors/Exhibitors and Events team from drafting contracts, keeping members to deadlines, and resolving complaints • Reduced data entry by 75% by redesigning business processes while acting as both Corporate and Organisational Partnership Officer before training new hires

Client Relations Administrator

InterHealth

Oct 2016 - Mar 2017

6 months

London, UK

Short-term project increasing service levels and efficiency by improving information management on Salesforce and other processes through mediating between internal teams and through client feedback

Client Team Coordinator

Anthony Nolan

Mar 2014 - Oct 2016

2 years 8 months

London, UK

As newly created role, took responsibility to coordinate all clinical samples while improving service levels and teamwork across the lab

Freelancer & Travel Guide Creator

FreelanceFreelance

Jan 2013 - Mar 2015

2 years 3 months

Europe & SE Asia

• Remote Freelancer in Excel and Business Processes while travelling in Asia and Europe • Created an online guide to sustainable travel through online research and networking with leaders in sustainability; discontinued due to lack of funds and time upon return to London.

Academic & Project Assistant

Ecole Hoteliere de Lausanne

Aug 2009 - Dec 2012

3 years 5 months

As Academic Assistant to professors and the Master’s department: Administered the design of courses, directives, and events while coordinating courses and projects between students and external clients As Project Assistant for the design of a new Master programme: Developed a full competitive analysis on the international market of Master programmes and produced reports and presentations for the board of directors and external audiences

ESSEC Business School

Aug 2008 - Aug 2009

1 year 1 month

Research Assistant for Professor of Marketing

Jan 2009 - Aug 2009

8 months

Edited academic publications while contributing added research for use in future papers and testing material

Teaching Assistant for Consultancy Project

Apr 2009 - Jul 2009

4 months

Assistant for the Capstone Project which involved creating a CSR strategy for a leading hotel chain

Teaching Assistant for Professor of Finance

Aug 2008 - Dec 2008

5 months

Assisted in Introduction to Managerial/Financial Management and Financial Accounting courses - Coordinated course logistics and coached students - Designed and corrected exams

Internship: Human Resources Coordinator

Lancaster London

Mar 2008 - Aug 2008

6 months

London, UK

As the first point of contact: - Managed the daily operations of the office - Coordinated internal and external communication - Recruited entry level employees and processed employee data Alongside daily tasks: - Regularly organised employee events - Managed two audits of four hundred employees’ details and facilities back of house - Trained and supervised HR interns


Education

City Lit

Computing Courses

2020 - 2021

1 year 1 month

Prince2

Foundation and Practitioner

2017 - 2017

1 month

Future Learn

Systems Thinking

2017 - 2017

1 month

ESSEC Business School

MBA

2007 - 2009

2 years 1 month

SOAS University of London

-

2001 - 2004

3 years 1 month

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