
Meera Monique Nanda
Flexible Generalist in Operations & Communications
Salary / Daily rate
Groningen, Netherlands
Freelance, open to permanent contract
Skills
Languages
About me
Intro
MBA-qualified operations and client services coordinator with 10+ years experience in communications, customer service, and process improvement across diverse sectors. Proven track record of reducing operational inefficiencies by 75% and managing complex events and partnerships. Specialized in customer relations, operations, and business process optimization for sustainable impact.
Work experience
Programme Communications & Social Media
European Permaculture CommunityFreelance
Jul 2022 - May 2023
11 months
Remote, OR 97458, USA
Event Support for EUPC Forum 2023 & Winter Series in project management, website, social media, and live event moderation and tech support. From March, ad hoc work to boost sales
Freelance Marketing Coordinator
Write Business ResultsFreelance
May 2022 - Oct 2022
6 months
Remote, OR 97458, USA
Contracted to complete unfinished processes and work with data
Data Analyst
ConsultancyFreelance
Jul 2020 - Oct 2022
2 years 4 months
Remote, OR 97458, USA
As required, analysed and presented app data with Excel to detect unusual search patterns around thefts occurring during deliveries for a major supermarket chain
UC Retro Verification Officer
UK Civil Service
Mar 2021 - Jul 2021
5 months
Greater London, England, United Kingdom
Short-term, home-based contract verifying claim details and investigating suspected fraud • Created process map used by multiple teams to accelerate learning during training and to reduce error
Project Support Officer
Holocaust Educational Trust
Jan 2020 - May 2020
5 months
Greater London, England, United Kingdom
Short-term contract coordinating logistics for UK educational seminars and visits to Germany
Project & Communications Coordinator
Ecosystem Restoration Camps
Mar 2019 - Oct 2019
8 months
Mexico City, CDMX, Mexico
Part remote, part onsite at the 5ha agricultural site of a non-profit startup, managed volunteers, visitors, events and social media channels while evaluating financial sustainability of the project, redesigning business processes, and concluding construction work
Volunteer in sustainability/agritourism
Areias do Seixo & Biovilla
Oct 2017 - Mar 2019
1 year 6 months
Portugal & Spain
Worked part-time in agritourism businesses while researching areas and properties to set up a hospitality business. Such as: - Completed an 8 week internship in the permaculture garden of Areias do Seixo Hotel in Santa Cruz. Through small-scale sustainable agriculture, the garden provides 60kg of organic produce per week to the hotel and other restaurants. - Worked part in tourism business, events and permaculture tasks at Biovilla in Arrabida Natural Park.
Events Coordinator & Partnerships Officer
Institute of Fundraising
Apr 2017 - Oct 2017
7 months
London, UK
• For the Fundraising Convention, liaised between Sponsors/Exhibitors and Events team from drafting contracts, keeping members to deadlines, and resolving complaints • Reduced data entry by 75% by redesigning business processes while acting as both Corporate and Organisational Partnership Officer before training new hires
Client Relations Administrator
InterHealth
Oct 2016 - Mar 2017
6 months
London, UK
Short-term project increasing service levels and efficiency by improving information management on Salesforce and other processes through mediating between internal teams and through client feedback
Client Team Coordinator
Anthony Nolan
Mar 2014 - Oct 2016
2 years 8 months
London, UK
As newly created role, took responsibility to coordinate all clinical samples while improving service levels and teamwork across the lab
Freelancer & Travel Guide Creator
FreelanceFreelance
Jan 2013 - Mar 2015
2 years 3 months
Europe & SE Asia
• Remote Freelancer in Excel and Business Processes while travelling in Asia and Europe • Created an online guide to sustainable travel through online research and networking with leaders in sustainability; discontinued due to lack of funds and time upon return to London.
Academic & Project Assistant
Ecole Hoteliere de Lausanne
Aug 2009 - Dec 2012
3 years 5 months
As Academic Assistant to professors and the Master’s department: Administered the design of courses, directives, and events while coordinating courses and projects between students and external clients As Project Assistant for the design of a new Master programme: Developed a full competitive analysis on the international market of Master programmes and produced reports and presentations for the board of directors and external audiences
ESSEC Business School
Aug 2008 - Aug 2009
1 year 1 month
Research Assistant for Professor of Marketing
Jan 2009 - Aug 2009
8 months
Edited academic publications while contributing added research for use in future papers and testing material
Teaching Assistant for Consultancy Project
Apr 2009 - Jul 2009
4 months
Assistant for the Capstone Project which involved creating a CSR strategy for a leading hotel chain
Teaching Assistant for Professor of Finance
Aug 2008 - Dec 2008
5 months
Assisted in Introduction to Managerial/Financial Management and Financial Accounting courses - Coordinated course logistics and coached students - Designed and corrected exams
Internship: Human Resources Coordinator
Lancaster London
Mar 2008 - Aug 2008
6 months
London, UK
As the first point of contact: - Managed the daily operations of the office - Coordinated internal and external communication - Recruited entry level employees and processed employee data Alongside daily tasks: - Regularly organised employee events - Managed two audits of four hundred employees’ details and facilities back of house - Trained and supervised HR interns
Education
City Lit
Computing Courses
2020 - 2021
1 year 1 month
Prince2
Foundation and Practitioner
2017 - 2017
1 month
Future Learn
Systems Thinking
2017 - 2017
1 month
ESSEC Business School
MBA
2007 - 2009
2 years 1 month
SOAS University of London
-
2001 - 2004
3 years 1 month