Megan Fisher

Taking responsibility for my own shifts and schedules. Committing to shifts I know I will be able to attend and complete without interruption. Ensuring confidentiality expectations are adhered to, keeping all patient details protected. Clinical Coding with accuracy and ensuring correct diagnoses are utilised. Adhere to Practice-specific guidelines, forwarding information to the correct team or clinician. Accurately and efficiently completing documents. Liaising with colleagues to ensure patient care is comprehensive.

Provided friendly, courteous service, maximising positive customer satisfaction ratings. Performed coffee house closing duties, thoroughly cleaning, sanitising and replenishing stock. Regularly communicated with kitchen staff to maintain smooth front of house operations, minimising potential service delays. Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces. Warmly greeted guests upon arrival to create a welcoming atmosphere. Trained new wait staff to deliver quality service and uphold company standards. Resolved guest complaints promptly and professionally, notifying cafe management of concerns. Checked in with customers during meals to check orders were received correctly and met guests' expectations. Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders. Made and served meals and drinks with professionalism and skill, maintaining high presentation and quality standards. Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests and/or allergies. Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene. Adhered to health and safety regulations by examining food quality and maintaining cleanliness. Taking customer calls to book in reservations, or place orders for collection.

Answering patient calls with respect and dignity. Addressing patient queries and requests at the reception desk promptly and efficiently. Feeding back any concerns for patient care or safety to management and the safeguarding team as appropriate. Liaising with clinicians to address patient queries, referring and booking appointments as possible. Maintaining pleasant relations with clinicians and patients alike. Filing documents accurately and coding data that has not already been updated on the system. Sending appropriate communications to patients to keep records up to date and encourage them to attend for reviews. Essay writing using examples of my interactions, maintaining confidentiality, for my apprenticeship work. Highlighting important results to the doctor when they are called or emailed through to us.

Completing minor chores on behalf of the residents. Cleaning more difficult areas that would be difficult for them. Staying aware of medications - knowing what they are for, how often they need to be taken, and when they are due. Assisting with mobility inside and outside of the home. Monitoring fluid intake to avoid complications due to dehydration, and minimising infection risk. Encouraging independence and individual interests. Moving furniture or equipment as necessary. Organising living space in accordance with their needs and ability to access storage locations.

Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently. Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards. Upheld consistently high standards of cleanliness to conform with food health and hygiene regulations, remained closing staff for busy shifts for 2 months. Remained calm under pressure throughout busy shifts, preparing and serving accurate customer orders within target service windows. Ensured kitchen equipment, crockery and utensils were spotlessly clean after shifts, ready for next service. Maintained exceptional kitchen cleanliness in preparation for daily breakfast, lunch and dinner services. Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised. Provided flexible working hours to meet demands of peak restaurant hours, maintaining excellent food service provisions. Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts. Removed waste and spills quickly, keeping food preparation areas clean and professionally organised. Organised and cleaned assigned sections meticulously, thoroughly sanitising and cleaning preparation and storage surfaces.

Ensured impeccable tidiness and cleanliness across house at all times, ready for customer return. Communicated effectively with customers to establish bespoke needs, planning strategically to best meet requirements. Ensured diligent home security, effectively checking, closing and locking doors and windows prior to departure. Provided remote or stay-in service as needed to best meet customer needs. Removed trash collected from within buildings and transported to nominated point for collection by refuse contractors. Kept toilets and wash areas clean and tidy. Accepted deliveries of goods and conveyed to appropriate storage areas. Offered additional services such as caring for client's cat for above-and-beyond house-sitting provisions.