Mehdi Salmi

• Defined integration architecture for SAP, local systems, and ETL solutions. • Conducted business requirement analysis, simplifying complex processes by 40%. • Led POCs to validate technical feasibility, accelerating project approvals. • Managed end-to-end delivery, ensuring high-quality execution.

Spearheaded technical and functional implementation of Salesforce solutions. • Conducted workshops with stakeholders to define MVP and optimize processes. • Ensured seamless Salesforce adoption, enhancing team collaboration and system usability. • In charge to define technical solution

Designed the Salesforce integration architecture for SAP and local systems in China. • Developed proof-of-concepts (POCs) for business validation. • Led the Sales & Service Cloud implementation, ensuring alignment with business needs. • Spearheaded data migration and ETL integration • Managed technical delivery and sprint planning in an agile environment.

• Led the Sales Cloud implementation for Renault’s Fleet Management application, streamlining sales processes and customer interactions. • Designed and implemented a scalable technical solution aligned with business requirements to optimize sales efficiency. • Developed and tested Proof of Concepts (POCs) to validate new features before deployment. • Provided technical leadership and mentorship to an offshore development team in India, ensuring adherence to best practices. • Managed end-to-end delivery pipeline, including code quality checks, planning follow-ups, and communication with business teams. • Challenged business requirements to simplify workflows and enhance system usability. • Implemented Agile methodology, ensuring rapid iterations and on-time delivery of key features.

Petit Forestier: Solution Architect – Field Service Lightning Functional and technical definition • Merged two Salesforce orgs, unifying customer and service management processes. • Implemented Call Center & Data Migration solutions for seamless CRM transformation. • Developed Lightning Components, improving the mobile user experience. ------------------------------------------------------------------------------------------------------ Groupe Altlantic : Solution Architect – Field Service Lightning Field Service implementation • Technical solution definition • POC on Field Service Lightning • Apex and lightning components development • Workshop animation with several services (front office team, …) • Issues follow up ------------------------------------------------------------------------------------------------------ Spie Facilities : Solution Architect – Field Service Lightning • Core model definition (rework on current solution) • Business Process review and challenge • POC • Workshops with stakeholders to define MVP • Functional scope definition • Technical solution definition ------------------------------------------------------------------------------------------------------ Quotient : Solution Architect – Field Service Lightning Service and Field Service implementation • Requirement definition • New features definition • POC on Field Service Lightning • Apex and lightning components development • Workshop animation with several services (front office team, …) • Reporting KPI • Issues follow up

• Lead management project • Core solution requirement definition • New features definition • Workshop animation with several services (front office team, …) • Reporting KPI definition • Support for deployment team • Support for IT team • Issues follow up Project methodology: Agile.

Salesforce functional and technical audit. • Functional scope definition • Reverse engineering (no project document) • Define the best technical implementation • Sales process improvement (account typology, segmentation,) • Customer care process improvement (SLA, Asset management, field service,) • Provide Salesforce best practice • Delivery process improvement

Salesforce deployment under Lightning in entire group (Sales Cloud, Service Cloud, Pardot, Analytics, Community). Switch from SAP CRM / MS Dynamics to Salesforce. • Workshop with business team • Process and requirements definition / alignment (with different business activities) • Customer care target vision. • Data migration from SAP CRM to Salesforce. • SAP interface implementation • Marketing process definition • Pardot implementation (Lead generation, scoring, marketing campaign) • Hubspot integration with Salesforce (Marketing application) • Technical and functional support • Challenge Salesforce integrator • Analysis and challenge solution implemented. • Control of the implementation of Salesforce best practices. • Wave Analytics PoC • Salesforce instance merge analysis (4 Salesforce instances). • Salesforce Community PoC.

Project international de déploiement de la solution Salesforce pour 1000 utilisateurs (Sales Cloud, Service Cloud, Field Service) En charge du déploiement de Salesforce / SAP / ServiceMax pour les pays Nordiques • Point d'entrée pour le sponsor • Analyse des besoins métiers • Paramètrage et développement (Apex classes, triggers,...) • Coordination des équipes de développement • Intégration Salesforce / SAP (Account, Contact, Order, Service Contract,...) • Correction des bugs

Technical and functional Salesforce support Coordination with all the countries (28 countries) and business team. • Support team manager (3 people) • Analysis with business team • Change request costing analysis. • Bug fixing. • Implementation of the core / specific solution. • Analysis and implementation of change request (requested by countries) • Delivery process improvement. • Control of the implementation of Salesforce best practices. • Point of contact for all the key users Project methodology: Agile

Web application development (CRM, reporting,…) • Requirements analysis and functional/technical analysis. • Change request costing evolution. • Change request implementation and bug fixing. • Talend job developement. • Project management (follow up activities,…). • Single point of contact.

Full redesign of the customer relationship. • Loyalty program implementation (with site.com portal). • Neolane v6 implementation (marketing campaign). • Customer care (Service cloud) Mains activities: • Technical solution implementation. • Point of contact with developer team (located in Paris andn Israel). • Conduction meeting with business team. • Collection business needs. • Functional and technical workshop participation. • Unique Customer repository implementation (common information, account unicity…). • Current application analysis (CRM Selligent, Coheris Conso+) and data consistency • Data migration from Selligent and Conso+ to Salesforce using ETL Talend (several millions records). • Data migration from Neolane V4 to Neolane V6. • Change request and bug fixing • QAS solution implementation in Salesforce (data quality) • Testing. • Apex development (triggers, workflows, VisualForce page,). • Salesforce interface implementation with several operational systems (Neolane, Amadeus,) • Data quality in Salesforce. • Business team support. • Writing Technical specification. • Salesforce administration (user creation, …). Project methodology: Agile.

Technical and functional audit of the CRM application (international project). • Analysis split Core/Specific. • Delivery process analysis. • Framework best practice implementation (Struts) • Project management Improvement and optimization to reduce development phase and delivery phase

Writing technical specification to build a report in order to have the gambling agreement by ARJEL (Gambling online authority) Information system audit (encryption, security,…) to match ARJEL requirements and define process improvement.

Project called « Supervision Formalisée » into Société Générale. B2B application to control internal procedure (AML department) into the entire network agency (3 582 entities) National deployment - 6000 daily user • Technical environment: Weblogic 9.2, ORACLE, STRUTS, ECLIPSE, • Application Architecture C1 called Web Corposants (JSP/Servlet, EJB Stateless, JDBC) • Versioning management CLEARCASE. • Bug fixing. • Analysis and writing technical specification. • Change request development. • User support Level 3. • Writing functional specification. Offshore : - Technical referent for developers based in Morocco. - Activity follow up

Junior Java developer Intranet application development from old technical architecture to third part architecture • Development Action, webform, JSP). • EJB development • J2EE application server deployment and administration Technical environment: JAVA, JSP, Struts, Oracle, Weblogic 9.1., Eclipse, CVS

• Development et Webmastering corporate websote OLAER.com, technical platform JAVA/J2EE, STRUTS/JSP/SERVLET/EJB/ORACLE • Purchasing manager: Purchasing policies implementation with rationalization of PC and laptop • IT Budget management: Requirements and analysis • Server migration to NT from Active Directory (Windows 2003 server with 3 domains),. • Server Windows 2003 server administration (credential and access management, users management), Unix (filesystem, samba, apache) et Linux • Security policies implementation: - Norton Corporate deployment - Firewall installation and rules setting - VPN creation between headquarter and subsidiaries. • Network core rebuild (HP switch). • Citrix Metaframe implementation and shared application deployment. • Thin client migration. - Update from Citrix 1.8 to Citrix Metaframe XP • Migration from Citrix Metaframe to Windows server 2003 TSE. • Technical participation to implement ERP (Adonix X3) : - Aix installation (Raid creation, OS, des files systems). - Oracle 8i database installation and setting. - Backup script development. - Oracle database performance optimization • Helpdesk Level 1, 2 et 3.