Mehdi Touati

Operational management of several projects for different Bouygues Telecom departments, with in-depth monitoring of team sizing and productivity / Maintain regular relationship and reports with clients to ensure contracts execution that minimizes risks and meets key indicators and SLAs / Financial management (P&L) : consolidate and validate financial data during the invoicing process / Cost management and expenses anticipation to optimize gross margins / Monthly presentation of management financial statements / Active HR management : recruitment, objective letters for managers, annual reviews and salary policy / Coaching and upskilling of team leaders and managers / Propose continuous improvements to workflows, KPIs, clients SLAs and governance to achieve annual revenue and margin targets.

For clients in the Telecommunication sector : Plan and manage projects by optimizing costs, deadlines, and quality / Actively contribute to the management of critical points by collaborating with all stakeholders / Create presentations and dashboards to lead projects progress meetings / Ensure monitoring of Risks & Opportunities and assess their potential impacts on projects / Analyze projects gaps and deviations, and propose corrective action plans. http://www.comviva.com

Retail Revenues Management : assessment of Sales, Customer traffic and Revenues performances followup and steering maturity / analysis versus retail best practices benchmark (Mc Donalds, Carrefour, Fnac, Darty, etc.) / recommandations for Orange Group to leverage retail performance management and boost revenues. Retail Network Performances / Smart Stores : dashboard elaboration, analysis and recommandations for industrialization of Sales, Customer Traffic and Revenues key performances indicators. Interacting with Orange teams in 14 countries : Europe, Middle East and Africa. (Telecom Retail / Sales and Distribution / Customer Experience)

Almaviva Group is the main company in Italy specializing in information and communications technology. To boost business development and generate new revenues in Tunisia, we have identified for Almaviva a new business activity and model based on a niche area of Digital Transformation. My mission was to create and structure this new digital activity with a new offer, designed to expand the company’s new capacities. My business assistance included : Internal environment assessment / digital marketing benchmarking / defining the strategic positioning for the new activity / defining the pricing strategy and the business model of the new offer / establish a roadmap / project management and implementation of structuring projects.

Assit customer to establish a 3 years strategic roadmap and an action plan that assure business growth and new revenues (Positioning, Portfolio, Financial Analysis, HR plan, new business models and partnerships, B2B communication). New subsidiary in Morocco, Casablanca : - Plan and execute the launch of a new subsidiary in Morocco for Morocco & West Africa market (costs estimations, funding request, administrative creation, legal registration). - Establish strategy to accomplish market penetration and growth (new local partnerships, customer networking with MNOs & Constructors, research on new markets). - Initiate the first business : several bidding have been submitted and offer defense have been presented to the leading MNO in Morocco. - Build the team (recruitment process & organisation) and lead operations as a Country Manager until recruiting an Executive Director. The customer is a regional leader (Tunisia/Algeria) as a supplier and integrator of value added services, OSS/BSS and Radio services and solutions for Mobile Network Operators, and of Information and Communication Technologies for enterprises.

Marketing & Communication Direction Defining Broadband Internet, Fixed telephony & Broadband Devices Strategy. Offers and Products Development for Mobile and fixed Internet and voice accesses : Smartphones, 3G USB Dongles, 3G FlyBox (double play), Fixed LiveBox (double play) and ADSL (Bitstream, Unbundling). Strengthen leadership position of Orange Internet, Ensure revenu growth, high retention rate and innovation in a highly competitive, changing and regulated market.

Marketing Direction Business development (products & content), roadmap elaboration, vendors prospection and selection, Designing/Developing offers, market studies, market segmentation, positioning and communication. Partnership development, commercial negotiations, including several services and contents providers from several countries (Ericsson, Alcatel, Huawei, Nokia Siemens, Google, Facebook, Microsoft, etc.) Revenues development and retention, forecasts and portfolio KPIs follow up and analyses, launching marketing actions to reach revenues forecasts and achieve high retention rate – In four years, new generated revenues from VAS & contents reach 14 million dollars per year. - Internet Of Things - Mobile Internet (GPRS/EDGE/3G/4G) - BlackBerry, BlackBerry On Demand, Push Email SMS - GOOGLE, FACEBOOK Services - WAP Portal, content and Application Store - M2M / wireless VPN for entreprises - Voice SMS - Ring Back Tone - Instant Messaging - Mobile advertising

Marketing Direction Consumers and Corporate VAS portfolios development, ensure high penetration and retention rate, create partners and content providers network to generate new revenues.

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