Mehdi yahia-aissa

- Employee Onboarding / Offboarding (Account creation/closure, providing/retrieving equipment’s) - L2/L3 IT support (Remotely) and AD/Azure/O365/Intune administration, Powershell - Servers and meeting rooms management.

IT Administration. (AD, Exchange, Skype for business etc...) Helpdesk Support for internal Employee ( France, and southern Europe) Project Management (Exchange/O365 Migration, Home folder/OneDrive Migration etc..) Management of a student trainee. Asset and IT Closet Management. PABX and ACD Administration. Supervision and Virtualization.

- Dépannage à distance et à proximité des collaborateurs concernant leurs incidents et demandes informatique (Software et Hardware) et escalade aux équipes concernées si nécessaire. - Administration des comptes utilisateurs via Active directory et lotus notes (Création, modification et suppression) - Déploiement et préparation des nouveaux postes de travail et gestion du stock. - Procéder aux vérifications des services du matin (Morning check). - Participier aux astreintes planifiées.

• Dealing with Windows 8 and Office apps developers and partners regarding their onboarding, Apps general queries and billing issues. • Dealing with Windows 8 consumer escalated cases from first and second level. • Point of escalation of Office 365 and 2013 tokens (Product keys) requests for all the EMEA region. • Resolving customers issues remotely by taking the control of their computer using a 3rd party software.

Dealing with escalated cases from level 1. Dealing with big customer regarding their technical issues. Onboarding new customers. Providing training to new onboarded customer. Translating Wiki knowledge base from english to french

- Dealing with end customers regarding their technical issues related to windows phone 7 and Zune by phone, emails, forum moderation and chat. - Customers account management and resolving billing issues

- Answering the customer about their general queries by phone and email mostly in French with a target of 40 contacts resolved per day. - Working on the French market by using an internal tool. - Working on project to create some Blurbs (Emails) for the French market. - Working on project regarding the different feedback that we receive from customers who are Complaining about some carriers.

- Manage my own internet shop - Managing cashier - Helping customer who have problem with internet connexion - Operating system and other software installation and configuration - Managing the repair centre - Reparing Customer computer Desktops and laptops (hardware and software) - Repairing Customer console video games and mobile phones (hardware and software) - Selling PC and Consoles video games Cd's and Dvd's.