Meja Andriamihamisoa

- Offrir des services d’assistance administrative, support client, gestion d’emails, planification ou autres tâches de back-office - Traduire et rédiger des documents, pages de sites web, ebooks ou articles de blogs - Exécuter des transcriptions audios et vidéos: podcasts, vidéos YouTube, conférences et autres fichiers audios - Rédiger du contenu pour les réseaux sociaux, planifier les publications et interagir avec la communauté des clients

- Communicate via email and chat with computer users experiencing difficulties to determine and document problems experienced - Reproduce, diagnose and provide technical advices to the customers to resolve the encountered problems - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize and maintain a problems and solutions log for use by other technical support experts

• Record financial transactions and movements • Perform reconciliations between back office and front office data • Keep dashboards updated for the front office • Manipulating data, creating and closing accounts in different back offices for Invoicing, Remittance and Reporting

- Recruiting: searching and attracting people by using different tools: social medias, CV databases, job advertisements - Creating administrative letters and amending employment contracts - Managing the personnel administration: social security and medical care, creation and follow up with the personnel files in the database, tracking of absences, delays, paid holidays, sick leave and permissions, departure management - Induction of the new comers - Assist the administration in charge of payroll - Enforce the internal policies and apply disciplinary procedures