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Melissa Soumoy
Customer Experience Consultant | Zendesk
Salary / Daily rate
Antwerp, Belgium
Freelance
Can come onsite
Skills
Knowledge ManagementHubspotAsanaCustomer SuccessCustomer CareData VisualizationShopifyMonday.comProject Management (PMO)JiraStrategy & ConsultingWordPressCanvaAirtableData AnalysisAI
Languages
English (Native)Dutch (Native)French (Fluent)
About me
Intro
CX consultant with proven expertise in Zendesk implementation and customer experience optimization. Specialized in CRM implementation, KPI dashboards, and customer lifecycle management with strong track record in B2B environments. Ready to elevate your customer experience strategy and drive measurable improvements in satisfaction and retention.
Work experience
4
Freelance Cx consultant
40HzFreelance
Jul 2025 - Present
1 year 4 months
Antwerp, Belgium
CX assessments and consulting CRM (pro Zendesk) implementation
P
Accountmanager
Premium plus
Jul 2023 - Dec 2024
1 year 6 months
Sint-Niklaas, Belgium
Let me help you lift your CX to the highest level using Zendesk.