Gilles MENCEUR

• Steering multi-entity IT projects in a complex environment (100k+ users). Responsible for governance, risk management, strategic alignment, and budget oversight. Responsibilities • Leading high-stakes transformation programs involving business teams, infrastructure, cybersecurity, network, and workplace environments. • Managing an IT project portfolio (Digital Workplace, system integrations, Cloud, modernization). • Governance: leading steering committees, workshops, and operational boards; managing risks and facilitating decision-making. • Financial management: budget monitoring, ROI, roadmaps, and reporting to Executive Management. • Continuous improvement of user environments and operational optimization. Key Achievements • CACEIS – FLORES Project (Smart Building, 2,500 workstations) – Oversaw the design and implementation of a modern site: infrastructures, digital services, security, connectivity, and an innovative workplace experience. • IT Integrations (Square Habitat, Nexity, Sudeco, Uptevia) – End-to-end integration of IT systems and tools for 2,000+ employees, securing data flows and managing cross-system dependencies. • Cloud Migrations & Infrastructure Modernization – Managed lifecycle activities, technical obsolescence remediation, and complex Cloud transition roadmaps. • Lamédicale Carve-Out – Complete separation of the information system, securing exchanges and ensuring continuity of operations.

Supporting major enterprise clients in their IT transformation through the implementation of ServiceNow (ITSM / ITOM) and the enhancement of operational governance. Responsibilities • Managing ServiceNow projects (ITSM, ITOM, Discovery, Event Management). • Agile project management, multi-team coordination, and deliverables oversight. • Design and optimization of ITSM processes: Incident, Request, Change, CMDB. Key Achievements • Air Liquide: Deployment of ITOM (Discovery & Event Management). • Ingenico: Full implementation of ServiceNow.

Managed resources and projects using Agile principles. Participated in in-depth technical studies to guide strategic decisions. Coordinated process managers in supplier management. Organized and led project monitoring committees and communications with management. Identified and allocated necessary project resources. Supervised the implementation of ITSM processes and procedures (Incidents, Problems, Changes, CMDB). Analyzed needs and drafted specifications. Prepared clear and concise reports documenting project progress. Key Achievements: Integrated Majikan company and interconnected IT systems. Deployed the ServiceNow Solution.

Managed the outsourcing of IP configuration operations for SFR's network deployment. Led intervention teams and supervised 30 operational staff (Engineers/technical coordinators). Prepared and led coordination and planning meetings. Oversaw and ensured the smooth execution of operations. Led operational and steering committees with SFR project managers. Implemented dashboards for monitoring production activities. Ensured compliance with processes, quality of deliverables, and adherence to deadlines and SLAs.

Led a team of 5 operational staff. Conducted project committees with various agency services. Coordinated actions with the department head to implement improvement plans. Represented the Agency in workshops with stakeholders (CSA, TV operators, broadcasters). Proposed optimization and improvement solutions for the DTT network. Planned and organized technical measurement campaigns; analyzed and evaluated reports.