Menghoung Theng

I supported the company by turning data into actionable strategies that strengthened customer relationships, improved efficiency, and increased revenue. My role combined daily data management with leading projects that directly impacted growth and cost reduction. Highlights - Ensured accurate, reliable company data and delivered daily reports for management decisions. - Built interactive dashboards in Tableau and Google Looker Studio for Sales, Marketing, and CRM teams. - Analyzed customer behavior, sales forecasting, and retention trends to guide strategic planning. - Strengthened risk assessment through bad debt analysis based on payment behaviors. - Led predictive modeling projects for early payoff and customer retention, helping Sales and Marketing focus on the right customers at the right time. - Improved efficiency and boosted results by aligning strategies with customer payment behaviors.

I help the company understand customer behavior and turn those insights into strategies that improve satisfaction, loyalty, and sales. By using data-driven approaches, I support proactive engagement initiatives that strengthen customer trust and drive growth. Key Contributions: - Delivered greater customer loyalty by organizing and hosting two CRM events under the theme “The Excellent Customer,” giving top customers recognition and appreciation. - Created meaningful engagement programs that improved customer satisfaction and strengthened long-term relationships. - Drove higher product and spare part sales by deepening connections with loyal customers. - Oversaw the full event process from planning to execution, ensuring seamless delivery that reinforced the company’s reputation for excellence. - Increased customer trust and retention, directly supporting the company’s growth objectives.