Merlano Lauren
Collection Agent
Salary / Daily rate
Valencia, Spain
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
Bilingual customer service specialist with 4+ years of experience in call centers and client relations. Proven expertise in problem resolution, negotiation, and incident management across collection and customer experience roles. I deliver exceptional multilingual support with strong communication skills to enhance your customer satisfaction and retention.
Work experience
Collection Agent
Foundever
Jan 2024 - Present
2 years 10 months
Remote, OR 97458, USA
Skills: Experiencia del cliente · Resolución de problemas · Resolución de incidencias · Negociación · Comunicación · Atención telefónica · Atención al cliente · Formación
Teleperformance
Jan 2021 - Present
5 years 10 months
Call Center Agent
Mar 2025 - Present
1 year 8 months
Skills: Atención telefónica
Customer experience agent
Jan 2021 - Mar 2025
4 years 3 months
Education
University of Valencia
Master en educacion secundaria
2024 - Present
2 years 2 months
U. de San Buenaventura, Bogotá
Licenciatura en lenguas modernas