Mersi Cepani
Key Account Manager
Salary / Daily rate
Tiranë, Albania
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Customer retention & account management specialist with 6+ years expertise in client relationship building and revenue growth. Proven success in key account acquisition, fraud investigations, and customer experience optimization across financial services and consulting. Ready to help your business maximize client lifetime value and drive sustainable growth.
Work experience
Key Account Manager
Cerebrum Consulting
Feb 2023 - Present
3 years 9 months
Tirana, Albania · Remote
Skills: Analytical Skills · Customer Experience · Negotiation · Customer Retention · Key Account Acquisition & Retention
Bayside Support Services LLC
Feb 2020 - Mar 2023
3 years 2 months
Tirana, Albania · Remote
KYC Officer
May 2021 - Mar 2023
1 year 11 months
Tirana, Albania · Remote
Skills: Problem Solving · Customer Relationship Management (CRM) · Fraud Investigations · Anti-fraud
KYC Agent
Feb 2020 - May 2021
1 year 4 months
Tirana, Albania · Remote
Skills: Fraud Detection · Anti-Money Laundering · Fraud Investigations · Customer Service Management
Customer Service Agent
Teleperformance
Jan 2018 - Mar 2020
2 years 3 months
Tiranë, Albania
Skills: Customer Retention · Customer Service · Customer Support
Education
European University of Tirana
Graphic Design
2018 - Present
8 years 1 month
European University of Tirana
Bachelors
2024 - Present
2 years 10 months