Meryem El Alami

• Led ISO20022 and SWIFT migration in close collaboration with IT and business teams, ensuring compliance with SWIFT SR2025 & CBPR+ and secure international payments. • Led the back-office cloud migration with IT and operations, modernizing infrastructure, enhancing scalability, and introducing new functionalities while driving change management with business teams.

• Optimized private banking workflows through front-to-back integration, coordinating business needs with IT delivery to accelerate client servicing. • Redesigned client portal & asset management website with business and digital teams, strengthening digital presence and engagement. • Introduced a derivatives market tool as a first in Morocco by framing requirements with the national regulator and organizing the POC with trading desks and IT teams. • Consolidated IT portfolio and PMO governance by aligning IT reporting with business objectives, improving transparency and decision-making.

• Mapped and optimized credit processing workflows using process analysis, identifying tasks for automation and efficiency improvements. • Facilitated workshops with banking staff (CTBs) and applied the DILO method to implement process enhancements and set daily processing benchmarks. • Redefined credit procedures and established KPIs to monitor back-office output quality for branches.

• Delivered Basel IV compliance at Natixis by auditing capital processes and aligning data flows with business requirements. • Centralized Société Générale’s collateral management with global business line with over 300 counterparty and optimizing efficiency and transparency. • Redesigned Dexia’s permanent control framework with business and risk departments, strengthening traceability and reducing risks.

• Supported Natixis in achieving Volcker/SRAB compliance by translating regulatory needs into business action plans with monitoring KPIs and transmission process to the French regulator • Implemented a smart front-office tool at Banque Palatine with IT and business teams, ensuring smooth adoption and compliance while addressing high-profile client demands. • Participated in drafting responses to requests for proposals (RFPs) and managing the firm’s client relationships.

• Designed dashboards and prepared reports on key strategic figures for top management (Net New Money, Cash Flow Pipeline). • Redesigned and segmented the client portfolio (UHNWI, HNWI, Top Tier) to align with HSBC Private Bank’s global strategy. • Coordinated between Front Office and Compliance departments on regulatory matters (FATCA, KYC). • Drafted commercial proposals for HSBC funds and structured products.

• Verified the consistency between the structure of the deal booked and that agreed for in the term sheet • Analyzed and explained the daily trading P&L using market risk metrics • Produced and analyzed the daily and weekly market risk metrics (Greeks, VAR, Stressed VAR, Stress tests)

• Contributed to the introduction of a new strategy targeting end consumers, a first for the company. • Supported the rollout of a consumer-focused marketing approach, introducing a new direction for the business. • Assisted in developing and implementing a direct-to-consumer strategy, marking a major shift in company strategy

• Managed the custumer relationship: promoted the sales, business followed, solved customers incidents • Held the accounting: Reported the bills, followed the evolution of the costs for each departments analyzing the causes behind the increasing costs • Managed a network of 800 opticians: payments of their retrocessions, hiring new opticians •Improved the website’s visibility on Google through digital marketing, including SEO content writing.