
Michel Bannoura
Senior Fraud Handling Officer | Fraud Investigations
Salary / Daily rate
Amman, Jordan
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
Compliance and financial crime prevention specialist with 8+ years of banking experience. Serving as Senior Fraud Handling Officer and currently assigned as Acting Sanctions Unit Head at Bank of Jordan. Proven expertise in sanctions screening, fraud investigation, and AML compliance, with solid knowledge of OFAC, UN, EU, and UK regulations. Skilled in enhancing internal controls and managing sensitive, high-impact cases. Currently preparing for the “CAMS” certification to strengthen professional
Work experience
Bank of Jordan
Oct 2023 - Present
3 years 1 month
Amman, Jordan
Senior Fraud Handling Officer - Compliance Dept
Dec 2023 - Present
2 years 11 months
Amman, Jordan
➢ Fraud Investigation & Case Management: Lead investigations into suspected fraud (e.g., forgery, embezzlement) using transaction data, surveillance footage, and recorded calls, ensuring compliance with internal procedures. ➢ Fraud Risk Identification & Mitigation: Develop and implement strategies to identify and reduce fraud risks in collaboration with department heads and relevant stakeholders. ➢ Policy & Procedure Development: Review and update policies related to fraud prevention, ensuring adherence to internal and regulatory standards. ➢ Cross-Functional Collaboration: Collaborate with IT, Security, and Legal teams to strengthen fraud detection systems and internal controls. ➢ Employee Due Diligence (KYE): Conduct thorough annual KYE (Know Your Employee) checks, including background verification and compliance assessments. ➢ Fraud Monitoring & Reporting: Develop and implement fraud risk indicators, monitor their performance, and escalate concerns to management for timely intervention. ➢ Investigation Reporting: Prepare detailed investigation reports and present findings to senior management with actionable recommendations for operational improvements.
Relationship Manager
Oct 2023 - Dec 2023
3 months
Amman, Jordan
➢ Client Relationship Management: Cultivated and maintained strong relationships with high-net-worth clients, offering tailored financial services to meet their specific needs. ➢ Sales & Business Development: Identified new opportunities for sales, upselling, and cross-selling bank products, driving revenue growth. ➢ Customer Issue Resolution: Managed client inquiries and complaints, ensuring prompt and professional resolutions while maintaining high client satisfaction. ➢ Strategic Planning: Set and executed strategies to meet revenue goals, growing business and deepening relationships with existing clients.
VIP Customer Service Officer “EDGE”
Housing Bank
Oct 2018 - Oct 2023
5 years 1 month
Amman, Jordan
“EDGE is a unique and highly personalized banking service tailor-made to fulfill the evolving financial requirements with the ultimate levels of attention and advice through a world of privileges that were carefully developed”. ➢ VIP Customer Services: Provided exceptional banking services to VIP clients, including managing deposits, withdrawals, account openings, and cheque-related services. ➢ Sales & Promotion: Actively promoted financial products and services, identifying upselling opportunities to increase customer engagement. ➢ Operational Efficiency: Maintained accuracy and efficiency in transactions, adhering to all banking policies and procedures. ➢ Client Satisfaction: Delivered personalized services in a fast-paced environment, ensuring positive client interactions and resolving issues swiftly.
Freelance Financial Accountant (Remote)
8 kids company for clothing industryFreelance
Apr 2018 - Oct 2023
5 years 7 months
Guangzhou, Guangdong Province, China
➢ Full-cycle Accounting: Managed all aspects of accounting, including A/R, A/P, payroll, bank reconciliation, and general ledger. ➢ Financial Reporting: Prepared monthly and annual financial statements and conducted financial analysis to assess company performance. ➢ Tax Compliance & Invoicing: Ensured timely tax filing and accurate invoicing, following up with clients to ensure payment collection. ➢ Cash Flow Management: Monitored company cash flow and managed payments to ensure financial stability. ➢ Audit & Compliance: Conducted audits of financial transactions to ensure compliance with internal controls and regulatory standards.
Financial Accountant
Baker Tilly International
Apr 2017 - Mar 2018
1 year
Amman Governorate, Jordan · On-site
➢ Accounting Operations: Performed bookkeeping duties, including financial reporting, A/P, A/R, payroll, and bank reconciliations. ➢ Project Financial Management: Ensured expenditures were within budget and complied with project terms, generating reports for senior management. ➢ Financial Reporting & Assistance: Assisted the Financial Services Manager with accounting duties, ad hoc reporting, and financial analysis.
Education
Al al-Bayt University
Bachelor's degree
2013 - 2017
4 years 1 month
Greek Catholic School
High School/Secondary Diploma Programs
2000 - 2012
12 years 1 month
Morgan International
Certified Management Accountant “CMA”