Michel Fox Berens

OPERATIONAL EXCELLENCE ACROSS MULTIPLE DOMAINS: – Multi-Domain Coordination: Provided steady leadership coordinating workflows between support, sales, network, and Market Data clients. – Led L1 to L3 technical support operations, ensuring 99.9% uptime for critical financial systems. Emea offices support (Geneva, Berlin, Helsinki, Vilnius). – Member of Top Performers team for the NMS (Network Management System). Implementing routers and servers for EMEA (Cisco, Juniper, HP, Dell). – Infrastructure Stability: Oversaw critical enterprise operations including Windows deployments, server lifecycle management, and network coordination across EMEA – Crisis Management: Maintained Bloomberg's premium service standards during high-volume periods and operational challenges – Knowledge Transfer: Served as institutional knowledge resource while mentoring colleagues on complex operational procedures – Agile Certification and knowledge of ITIL frameworks PROVEN IMPACT: Maintained exemplary performance standards throughout tenure, recognized for exceptional reliability and mature judgment in managing complex operational challenges requiring both technical expertise and seasoned professional perspective.

CLIENT-FACING OPERATIONS EXCELLENCE Built Bloomberg's reputation for operational reliability across Paris metropolitan region, supporting 10,000+ clients while developing the deep relationship management skills and technical troubleshooting expertise that form the foundation of effective operations leadership. COMPREHENSIVE TECHNICAL OPERATIONS: – Client Relationship Stewardship: Established long-term partnerships with client IT departments through consistent service excellence – Operational Continuity: Maintained critical trading floor operations through systematic equipment maintenance and proactive issue resolution – Service Excellence Under Pressure: Consistently delivered high-quality technical support in high-stakes financial environments – Technical Knowledge Foundation: Gained comprehensive understanding of complex financial technology systems across diverse client environments FOUNDATION ACHIEVEMENT: Successfully managed extensive client portfolio while maintaining exceptional service standards, establishing the proven reliability record that defines effective senior operations leadership.