Michel Mendes

Supply Chain Consultant at FuturMaster, APS software editor (Advanced Planning System). Management and Coordination of the Solution Center dedicated to a Key-account customer (pharmaceutical industry) - Business focused : . Build-up solutions fitting with customer major enhancement requests (quotations: feasibility, impacts, workload) . Manage FuturMaster project team interventions (2 - 3 consultants : arbitrate priorities, macro-planning) . Business Development (continuous improvements / upgrade of commercial versions and modules) . Follow-up report activity / KPI for customer and FuturMaster CUSTOMER GAIN / VALUE-ADDED : . Strong reactivity for customer's business . Optimization of implementation/bug fix lead times . Reduction in operating costs of the applications

PREMIUM SUPPORT SERVICE Dedicated to first-class customers : Tierce Maintenance Applicative (TMA) . Assist users to acquire autonomy and comprehensive functional understanding of the software (training one-to-one / groups, writing of training documents) . Maintain in daily operational condition . Guarantee the corrective, evolutive maintenance (minor), functional and technical aspects . Ensure the monitoring of all the customer various IT systems interfaces with FuturMaster (input and output flows Eg: ERP, MRP, PP) . Follow-up / organize operational Committees and piloting

SUPPORT & HELPDESK SERVICE Privileged interface between customers and the internal teams (development, consulting, sales) : . Track and follow-up all requests (Incidents / Wishes), . Diagnosis by means of standardized procedures, . Qualify (minor/major - criticality) . Reproduce of the not documented bugs, . Escalation, if necessary, towards the development or consulting teams . Propose workaround solutions, . Validate bugs fixes/new features set by the development team, . Licenses management To guarantee and provide a high-level Quality customer experience and to achieve customer satisfaction through the FuturMaster trademark brand. REFERENCE CUSTOMERS : food-processing industry, Luxury, Beauty, Pharmaceutics, FMCG, Banking ...

MAJOR ERP SAP S4/HANA ROLLOUT PROJECT FOR FRENCH MARKET OBJECTIVE : Upgrade & Merge 2 legacy SAP ECC systems for Pharma & Vaccines business units * SAP MDG - MasterData Governance deployment * KEY USER LEADER Master Data Management functional scope : - Customer Masterdata & process Efficiency - Material Data Steward - Pricing, - Contract & Commercial Conditions Management (3CM) • Lead, facilitate, and provide technical and functional expertise in the area of ​​ .. Master data management within the project's scoping workshops. .. Data migration during the validation phases. • Monitor operational progress and report indicators to Steering Committees • Manage the User Acceptance Testing (UAT) phases with Key Users • Lead, facilitate, and conduct training sessions for Key Users and End Users • Lead, facilitate, and coordinate the CutOver and Hypercare phases -------------------------- • In-depth knowledge of the processes and Information Systems of the Pharmaceutical and Vaccines Supply Chain environments • Operational and methodological expertise of Master Data processes in SAP (MM / SD modules) • Analytical and synthesis skills • Project management skills (planning and monitoring, resource optimization, risk anticipation) • Strong writing, communication and collaborative skills • Proficiency with IT Digital tools and Information Systems

-> Operational day-to-day MasterData maintenance : Sanofi-Aventis France and Sanofi Pasteur Europe . Materials / Customers lifecycle management . Pricing management (domestic sales & intercompany transfer prices) . Set quality documentation for SAP ERP (MM / SD) -> Internal audit & Control (SOA) -> Continuous improvement (eg. : standardize customer creation workflow process)

End-To-End governance within KINAXIS APS Tool Core Model roll-out project teams (scope : EMEA and South East Asia regions streams) . In charge of legacy systems change and transition management (M2-BO in-house solution / Manugistics & SAP APO APS solutions) . Setup and drive weekly follow up meetings . Coordination and communication between all the stakeholders (Supply Chain business area : Markets, Plants, Distribution Centers / ITS : 3 regional ERP SAP systems / ETL & middleware for interfaces . Create and provide deliverables : scoping, landscapes (As-Is towards To-Be), test reports etc . Drive SIT/ UAT and cutover activities . Post Go Live hypercare monitoring

Transversal Management of a Supply Chain and Demand planning tool within Sanofi AMS organisation (Application Management Services / ITS) Center of Expertise for approx. 200 end users (software FuturMaster), various entities : . Sanofi Pharma (french ComOps sub) . Sanofi Pasteur (worldwide global Vaccines solution) NEARSHORE DELIVERY TEAM MANAGER : . L2/L3 maintenance support activities . Design and Build for major functional / technical enhancements . Projects : Major upgrade of the business solution Redesign of the functional specs Redesign of the IT architecture and Resizing of the infrastructure