Rob W.

My key responsibilities include; • Training end users in various aspects of Microsoft Dynamics CRM. • Assisting the CRM Manager with the implementation of long-term strategic goals for achieving & maintaining high data quality. • Maintaining policies and procedures for administering Microsoft Dynamics CRM • Creating end-user documentation • Documenting and Testing updates to Microsoft Dynamics CRM • Ensuring CRM applications/solutions meet business objectives and fulfil end user requirements. • Identification & resolution of CRM issues • Performing analysis of business data.

Responsibility for developing relationships with existing and new customers. Daily Tasks included maintenance of CRM system, production of presentation material & management of customer issues. The role was split between office and field based.

Managed a portfolio of over 150 varied outlets working with colleagues at a variety of levels to plan for and out-perform sales targets. Daily tasks included providing high levels of customer service support to a number of different stakeholders (always scoring above 90% in customer satisfaction surveys), making calls to assigned customers to take orders and develop business, analysis of data to establish further opportunities, prospecting for new business along with working with third party suppliers to ensure effective office-based promotions. During my time in role, I worked as part of a successful project to establish new teams for regional pub groups and acted as key support for the business. I worked as part of an on-line development team which increased the number of customers ordering on-line by 5% in three months. I also drove improvements to customer deliveries in my role as office liason with a third party logistics company used by Molson Coors and gained valuable field sales experience by completing a six month secondment covering a patch in North Wales.