Mickael JELENKOVIC

Amazing experience and feel so proud to have taken part of this Intense International Event. Was in charge of welcoming, and providing information and answering requests from Festival participants .

Receptionist : Hotel Aston La Scala ****, Nice, France • Check-in, check-out, Room reservations • Information about amenities and facilities • Guest services, Reservations

Monitoring Trading Flow Execution & Support : Foreign Exchange / Crypto Exchange - Alerts Supervision & Resolution, escalation to L2 / L3 support (Nagios,Pagerduty,Prometheus,Grafana,Kibana) - Clients & Sales Support communication - Support Trading Platforms : Metatrader (MT4,MT5) / Advanced Trader JAVA / Mobile / Webapp / FIX API - Ticket System Management : JIRA - Overview Java process health status in UNIX environnement ( debugs logs, restart daemons ) - Following & keep updating our internal knowledge base ( Confluence ) - Protect confidential and sensitive information and materials

Deliver in-depth Employee’s support a high level of resolution upon the first contact with the End-user. Diagnose and triage issues, resolve Incidents and/or dispatch to the appropriate Resolution Group. Pfizer & Intertek Projects : • Handle contacts promptly and professionally • Create a Ticket for new contacts into the Ticketing Management Systems (Service Now, Service Manager) • Identify and resolve Customers’ request, problem or incident using the relevant knowledge base tools and other technical resources • Using Remote Control Software to assist the user and Administrative tools (Active Directory, Virtual Machine) • Fully document every ticket as per the internal quality assurance standards • Protect confidential and sensitive information and materials • Collaborate with other team members & Managers to provide high quality support • Ensure constant self-development using day to day work, web based training, and any other available tool;

Real Estate Advisor: Keller Williams Massena, Nice, France • Answering in proper manner phone, email enquiries • Attending Clients and Team meetings • Customer cares and follow up • Backend CRM, ads gestion • Sales Negotiations • Evaluating, completing an acquisition or sale • Paying attention to market trends • Maintaining up-to-date relationships with legal professionals and other consultants to exchange information

Provide information and services to international customers Help and assist Customer with Luggages, Taxi Service Conciergerie

Great Experience within a great Marketing Company. B2B and door-to-door prospecting, in charge of selling professional internet service plans.

French ambassador at EPCOT : guest relations, provided advice and and sold luxury goods to international customers

Receptionist : Hotel Promotel ***, Nice, France • Responsible for check-in, check-out • Welcoming guests in a proper manner • Answering the phone, • customer requests and relationships, and bar service.